WBG Young Professional

The World Bank Group’s Young Professionals Program (YPP) offers exceptional professionals the opportunity to apply their technical expertise and contribute to development challenges. This role supports the governance and maturity of Enterprise Service Management, focusing on Software Asset Management (SAM) to optimize technology investments and ensure compliance.

Responsibilities

• Support the governance, maturity, and continuous improvement of Enterprise Service Management practices, including IT Asset Management, Configuration Management, Change Enablement, Incident Management, and Problem Management
• Support and advance the SAM program, including software governance, license compliance, entitlement management, audit readiness, and cost optimization
• Drive initiatives that improve the visibility, accuracy, governance, and optimization of software and technology assets
• Define service management roadmaps and maturity strategies that promote standardization, automation, and operational resilience
• Partner with technology, procurement, vendor management, cybersecurity, risk, audit, and stakeholders to improve governance and maximize value from technology investments
• Develop reporting and analytics to measure service performance, process adoption, compliance, operational risk, and optimization opportunities
• Support cross-functional initiatives that strengthen service management capabilities through process integration, data governance, automation, and AI-enabled service delivery

Requirements

• A minimum of a master’s degree in Information Technology, Computer Science, Information Systems, or a related field
• 2–6 years of relevant professional experience
• Demonstrated knowledge of Enterprise Service Management practices, with strong knowledge of SAM principles
• Experience supporting maturity, standardization, adoption, or governance of service management processes across large and complex organizations
• Experience collaborating with technology, procurement, vendor management, risk, audit, and business stakeholders to improve governance and operational outcomes
• Strong analytical, research, problem-solving, and data interpretation skills, with the ability to translate insights into actionable recommendations
• Excellent written and verbal communication skills, including the ability to engage effectively with technical and non-technical stakeholders
• Demonstrated interest in development work and the World Bank Group’s mission
• Strong analytical, research, and problem-solving skills
• Effective written and verbal communication skills
• Ability to work effectively in diverse, team-based environments
• Strong organizational skills and ability to manage multiple priorities within tight deadlines
• Proficiency in English; fluency in additional languages is considered an advantage

Skills

• Enterprise Service Management
• Software Asset Management
• Service Management Governance
• Process Standardization
• Stakeholder Collaboration
• Technical Procurement
• Vendor Management
• Risk Management
• Audit Coordination
• Data Interpretation
• Analytical Research
• Problem Solving
• Written Communication
• Verbal Communication
• Organizational Skills
• Multi-Priority Management

Languages

English