Program Officer

The Program Officer will strengthen the Department's knowledge management, learning, engagement, communications, and coordination functions by capturing, curating, mobilizing, and applying knowledge from the Department's work, partnerships, events, and strategic engagements. The role involves supporting external engagements, communications, rollout of the Outcomes Solutions Program, university partnerships, and fostering departmental learning and innovation.

Responsibilities

• Provide direct support to the Front Office in coordinating and knowledge-enabling the Department's external engagement agenda.
• Support the planning, preparation, execution, and follow-up of external engagements involving the Director and senior Department leadership.
• Conduct active research and knowledge scanning to identify strategic engagement opportunities with external partners, institutions, universities, thought leaders, and other relevant stakeholders.
• Prepare read-ahead packages, briefing notes, talking points, presentations, background notes, and follow-up documentation.
• Capture insights, lessons, commitments, risks, and next steps from meetings, missions, and partner interactions, and codify them in accessible tracking systems and repositories.
• Mobilize knowledge from external engagements to inform Department priorities, internal learning, partnership opportunities, and follow-up decisions.
• Contribute to internal and external communications by translating the Department's outcomes agenda, partnerships, and knowledge into compelling messages and products.
• Design, draft, edit, and improve communication products including briefs, stories, talking points, PowerPoint presentations, event materials, digital content, photography, videos, podcasts, and other multimedia products.
• Support high-visibility engagement moments through innovative formats that encourage interaction and learning.
• Modify, refine, and integrate new information into existing content to maintain accuracy and relevance.
• Coordinate with relevant teams to ensure consistency of messaging, quality control of materials, and timely delivery.
• Support the rollout of the Outcomes Solutions Program by applying project support, monitoring, evaluation, and learning practices.
• Coordinate meetings, outreach, engagement plans, and follow-up related to the Outcomes Solutions Program.
• Track engagements, deliverables, commitments, results, and outcomes using disciplined systems.
• Collect, organize, analyze, and synthesize information from program activities to identify patterns, progress, gaps, risks, and opportunities.
• Prepare inputs for updates, reports, dashboards, presentations, and learning notes.
• Ensure program knowledge, decisions, lessons, and partner interactions are documented and accessible.
• Support the Department's engagement with universities, academic institutions, and knowledge partners.
• Map, organize, and maintain information on relevant universities, academic networks, research centers, and knowledge partners.
• Coordinate meetings, seminars, strategic conversations, missions, and follow-up with universities and external knowledge partners.
• Develop and maintain stakeholder engagement plans, track feedback and partner interests.
• Broker knowledge by identifying expertise, resources, and opportunities linked to Department needs and priorities.
• Track commitments, next steps, deliverables, and lessons from partner engagements.
• Help maintain high-quality knowledge, information, and communication products for the Director and senior leadership.
• Review, edit, and quality-control materials for the Director and Front Office.
• Establish and maintain effective systems to track commitments, deliverables, deadlines, owners, decisions, and follow-up actions.
• Apply good content management, document and records management, and information management practices.
• Use metadata, taxonomies, folders, trackers, and collaboration platforms to improve information flow.
• Identify bottlenecks, gaps, and risks in coordination and suggest improvements.
• Organize and support strategic internal conversations, retreats, learning sessions, and knowledge-sharing mechanisms.
• Coordinate agendas, materials, logistics, facilitation support, records, learning notes, and action items for internal events.
• Apply adult learning and facilitation principles to internal sessions.
• Support communities of practice, learning circles, or other peer-exchange mechanisms.
• Capture and disseminate lessons learned, good practices, decisions, and follow-up actions from internal activities.
• Help ensure staff are up to speed on priorities, initiatives, tools, and lessons.
• Bring initiative, creativity, and a service orientation to the Front Office using digital tools and AI where appropriate.
• Identify opportunities to streamline processes, strengthen trackers, improve information architecture, and enhance usability of knowledge products.
• Use digital tools and responsible AI-assisted approaches to improve knowledge capture, synthesis, communication, and collaboration.
• Test new engagement, storytelling, and learning formats, seek feedback, and iterate based on lessons learned.
• Demonstrate sense of urgency in responding to needs while maintaining quality and discretion.
• Model empowerment and accountability by anticipating needs, taking initiative, and following through.

Requirements

• A master’s degree.
• Minimum of 5 years’ experience.
• Demonstrated ability to capture, curate, codify, and mobilize knowledge from diverse sources and translate it into practical products, decisions, and follow-up actions.
• Strong experience supporting projects, programs, or senior leadership workstreams, including planning, coordination, tracking, monitoring, reporting, and risk identification.
• Excellent written, oral, visual, and digital communication skills, with the ability to develop compelling briefs, presentations, stories, videos, podcasts, and other engagement products.
• Strong content management, information management, and document management skills, including the ability to organize materials, maintain trackers, support repositories, and improve searchability and reuse.
• Ability to build and maintain constructive relationships with internal teams, universities, academic networks, knowledge partners, and other external stakeholders.
• Experience organizing learning events, retreats, strategic conversations, seminars, communities of practice, or other knowledge-sharing activities.
• Ability to collect, analyze, synthesize, and visualize information to support monitoring, evaluation, learning, management updates, and decision-making.
• Proficiency with collaboration platforms and digital tools; openness to applying responsible AI and innovative technologies to improve knowledge flows and efficiency.
• Strong judgment, discretion, attention to detail, and ability to deliver high-quality work under tight timelines in a fast-paced Front Office environment.
• A proactive, creative, and service-oriented mindset, with a strong sense of urgency, accountability, curiosity, and willingness to go the extra mile.
• Excellent command of English; ability to work effectively across teams, functions, and cultures.

Skills

• Knowledge Management
• Content Management
• Information Management
• Document Management
• Project Coordination
• Program Support
• Risk Identification and Management
• Monitoring and Reporting
• Written Communication
• Oral Communication
• Visual Communication
• Digital Communications
• Presentation Development
• Storytelling
• Video Production
• Podcast and Audio Production
• Event Organization
• Learning Facilitation
• Community of Practice Management
• Data Analysis
• Information Synthesis
• Data Visualization
• Collaborative Platforms
• Digital Tools Proficiency
• Responsible AI applications
• Stakeholder Engagement
• Relationship Building
• Strategic Communications

Languages

English