HR Content Design and Knowledge Management Intern

The HR Content Design and Knowledge Management Intern will support the design, organization, and delivery of learning and knowledge resources across multiple strategic projects within the Human Resources Talent Acquisition and Global Mobility Department. The role involves creating self-paced learning programs, supporting documentation and knowledge management projects, and collaborating with various teams to enhance digital content delivery.

Responsibilities

• Support the design and development of a self-paced learning program for interview panel members, including collaborating with Talent Acquisition subject matter experts to gather and structure learning objectives, course outlines and content.
• Create storyboards, scripts, exercises, activities, and assessments.
• Draft learner guides, job aids, and supporting materials.
• Coordinate with Learning and Development teams to develop the training on the technology platform.
• Coordinate documentation review activities across HRDTM units.
• Support content updating and standardization efforts.
• Develop recommendations for content governance and maintenance, considering the needs of different stakeholder groups.
• Support the design and development of the department site pages in partnership with the Information Technology Solutions department and the HR Knowledge Management team.
• Support other department initiatives as required.

Requirements

• Candidates must be currently enrolled in, or in the final year of, a master’s program in Learning Experience Design, Instructional Design, User Experience Design, Information/Knowledge Management or similar.
• Responsibly leverage digital and AI-enabled tools to enhance productivity and learning.
• Experience working with design tools such as Canva.
• Experience with web-based eLearning authoring tools such as Articulate Rise/Storylines is a plus.
• Candidates must have 0–6 years of relevant professional experience.
• Demonstrated interest in development work and the World Bank Group’s mission.
• Strong collaboration, organizational and problem-solving skills.
• Effective written and verbal communication skills.
• Ability to work effectively in diverse, team-based environments.

Skills

• Learning Experience Design
• Instructional Design
• User Experience Design
• Knowledge Management
• Digital Tools Utilization
• AI-enabled Tools Deployment
• Canva
• eLearning Authoring
• Articulate Rise
• Articulate Storylines
• Content Design
• Learning Program Development
• Knowledge Management Projects
• Written Communication
• Verbal Communication
• Collaboration
• Organizational Skills
• Problem Solving

Languages

English