E T Consultant (IT Workforce Development & Engagement)

The Extended Term Consultant EC1 (IT Workforce Development and Engagement Analyst level) supports the World Bank's ITSPE unit by coordinating agile program delivery, workforce analytics, performance reporting, and employee engagement activities. The role acts as Scrum Master for Agile teams, manages delivery visibility, produces analytics, and supports staff engagement mechanisms.

Responsibilities

• Serve as Scrum Master for ITSPE Agile teams, facilitating SAFe ceremonies including PI Planning, daily syncs, reviews, and retrospectives to support aligned and predictable delivery.
• Partner with Product Owners to translate strategic priorities into epics, features, stories, acceptance criteria, and actionable work plans with clear prioritization, ownership, dependencies, and milestones.
• Promote consistent use of Azure DevOps as ITSPE’s primary work management platform, maintaining reliable boards, backlogs, work items, and delivery information aligned with team priorities.
• Support the design, develop, and maintenance of workforce analytics solutions, dashboards, and reporting frameworks that provide timely insights for workforce planning and organizational decision-making.
• Prepare executive-ready presentations, reports, and data materials for workforce management meetings, leadership discussions, and planning activities, translating complex information into clear findings and recommendations.
• Support cross-functional ITSPE reporting by synthesizing progress, outcomes, dependencies, risks, OKRs, KPIs, and performance metrics across initiatives and value streams, while validating data quality and reporting consistency.
• Coordinate employee engagement events, leadership forums, recognition activities, and staff listening mechanisms, including logistics, communications, stakeholder coordination, participant engagement, surveys, open forums, skip-level sessions, and post-event reporting.

Requirements

• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience (for example, in the IT field: Bachelor’s Degree with a minimum of 1 year of related work experience).
• Agile certification, e.g. SAFe Agilist (SA) required.
• Demonstrated experience in Agile program delivery or Scrum Master responsibilities, including facilitation of SAFe or comparable Agile ceremonies and coordination of cross-functional workstreams.
• Hands-on experience using Azure DevOps or a comparable work management platform to maintain backlogs, boards, work items, delivery status, dependencies, and reporting.
• Strong workforce analytics and data visualization capability, including advanced use of Excel and/or Power BI to produce accurate dashboards, trend analysis, and decision-ready insights.
• Experience coordinating organizational reporting, including OKRs, KPIs, program metrics, executive presentations, and cross-functional status reporting.
• Experience supporting employee engagement, staff listening, leadership forums, recognition programs, or culture initiatives in a complex, geographically distributed organization.
• Excellent written and verbal communication, stakeholder collaboration, structured problem-solving, attention to detail, and ability to manage multiple priorities with limited supervision.
• Understanding of the IT landscape and use of digital tools to enhance engagement.
• Proficiency in Microsoft 365, Teams, Zoom, Webex, and collaboration platforms.
• Experience with SharePoint site design and management.
• Familiarity with digital engagement tools and AI tools (e.g., Microsoft Copilot).
• Strong project management and organizational skills, with attention to detail and ability to manage multiple priorities.
• Ability to work effectively in fast-paced, geographically dispersed teams.

Skills

• Agile Program Delivery
• Scrum Master Responsibilities
• SAFe certification
• Azure DevOps
• Workforce Analytics Development
• Data Visualization
• Excel
• Power BI
• Organisational Reporting
• OKRs
• KPIs
• Program Metrics
• Executive Presentations
• Staff Engagement
• Staff Listening
• Leadership Forums
• Recognition Programs
• Culture Initiatives
• IT Landscape Assessment
• Digital Tools for Engagement
• MS Office 365
• Teams
• Zoom
• Webex
• Collaborative Platforms
• SharePoint Site Design
• SharePoint Site Management
• Digital Engagement
• AI Tools Usage
• Project Management
• Organizational Skills

Languages

English