Business Process Analyst

The Business Process Analyst will work with users to assess business operations, document business needs, identify areas for improvement, and support the delivery of effective technical solutions within ICSID. The role involves system simplification, automation opportunities, testing, training, and data management to optimize internal processes and efficiencies.

Responsibilities

• Work with users to assess business operations, document business needs, and identify areas for improvement.
• Identify system simplification and automation opportunities leading to optimization of internal processes and efficiencies.
• Help formulate and define project scopes and objectives based on institutional requirements and user needs.
• Help document business requirements and identify opportunities to design or redesign systems to meet operational needs.
• Participate substantively in testing the functionality of systems being developed to determine whether requirements are being met.
• Provide business insights and clarifications of requirements to support the delivery of effective technical solutions.
• Provide direct support to ICSID users on new technical solutions by providing training and answering questions as needed.
• Prepare user guides on new systems and applications.
• Proactively identify opportunities for integration across systems and functions.
• Help maintain ICSID case data in new applications, ensuring that information is entered accurately and kept up to date.
• Serve as a member of the ICSID intake team, supporting the intake and processing of all requests, including requests for arbitration, conciliation, mediation, post-award remedies, appointing authority matters, and arbitrator challenges.
• Work with data owners and ITS teams to identify and collect datasets from various sources.
• Perform clean-up and data reconciliation based on the logic provided by the respective data owners.
• Document reconciliation issues and contact the responsible data owner to define the clean-up strategy.
• Help data owners maintain “delta” sets after the clean-up phase and through deployment to production.
• Work with data owners and system users to understand business functionalities required from new applications and reports.
• Document lists of test cases required for validating the functionality of the applications and reports.
• Seek approval of test plans from the respective application owners.
• Perform iterative UAT against the approved list of test cases.
• Work with ITS to resolve functional issues identified.
• Work with data owners and ITS to find and resolve data gaps and issues.
• Document and summarize test results for review and sign-off by various stakeholders.

Requirements

• Master’s degree in information technology with 2 years of relevant experience or bachelor’s degree in information technology with a minimum of 5 years of relevant experience.
• Knowledge of and experience with legal (preferably arbitration) processes and systems.
• Demonstrated experience in requirements collection; strong analytical skills to critically evaluate information collected.
• High proficiency in business/technical gathering and documentation for small, medium, and large-scale information systems.
• Solid experience writing, managing, and executing system testing.
• Excellent project management skills and experience.

Skills

• Business Process Analysis
• Legal Process Knowledge
• Arbitration Systems
• Requirements Collection
• Analytical Skills
• Business Requirements Analysis
• Technical Documentation Production
• Systems testing
• Project Management
• Process Simplification
• Automation Identification
• Training Delivery
• Data Management

Languages

English, French, Spanish