Operations Support Officer

The Operations Support Officer will oversee the delivery of efficient, effective, and timely operational services for the WHO Country office in Samoa. The role includes managing financial and human resources, procurement, ICT, security, and general administration, ensuring compliance with organizational policies and adapting processes to changing environments, especially in emergencies.

Responsibilities

• Provide information to the head of the WHO country office and other staff on all aspects of country office operations, interpreting policies, systems, and procedures.
• Supervise staff and teams of operations in delivering services in budget and finance, human resources, procurement, ICT, security and staff safety, and general administration, ensuring compliance with organizational policies, regulations, and procedures.
• Provide appropriate solutions grounded in policy compliance and responsive to business needs.
• Assist in reviewing, coordinating, and assessing the biennial work plans including human resources plans.
• Provide inputs for the operational budget and support its management and implementation monitoring.
• Provide advice on financial policies and procedures applicable to the office in conformity with WHO-established procedures.

Requirements

• A university degree (bachelor’s) in finance, management, accountancy, economics, business administration or other similar relevant fields.
• Training in business administration or programme management is desirable.
• A minimum of two years relevant work experience in the area of administration, supporting implementation of budget and finance, human resources, procurement and/or logistics services.
• Previous work experience in WHO or other United Nations agencies is desirable.
• Relevant international exposure is an asset.
• Experience with administrative, financial, and management principles, procedures, and policies of large public-sector organizations.
• Knowledge of the principles and practices of administration, programme and project management.
• Experience with financial procedures including imprest management.
• Knowledge of quality assurance and compliance monitoring.
• Skills in implementing financial budgetary principles.
• Ability to analyze financial and administrative data.
• Ability to engage with government, UN agencies and other development partners.
• Ability to maintain excellent interpersonal working relations.
• Ability to work with competing priorities under pressure.
• Excellent knowledge of English.

Skills

• Budget Management
• Financial Procedures Support
• Imprest Management
• Financial Analysis
• Programme Management
• Project Management
• Administration Principles
• Human Resources Management
• Procurement Services
• Logistics Services
• Quality Assurance
• Compliance Monitoring
• Stakeholder Engagement
• Interpersonal Relations
• Operations Management
• Policy Compliance
• Emergency Operations
• Business Administration
• Data Analysis

Languages

English