Operations Officer

The Operations Officer supports the administration, monitoring, control, and evaluation of human, financial, and material resources for emergency preparedness, response, and recovery activities. The role includes budget formulation, human resources services, procurement management, security liaison, IT support coordination, audit follow-up, and other incident-specific duties in support of WHO Health Emergencies Programme operations.

Responsibilities

• Adapt and implement procedures for administration, monitoring, control and evaluation of human, financial and material resources processes in compliance with policies and SOPs.
• Support formulation of budgetary estimates for emergency preparedness, response and recovery activities; manage funding allocations and awards; track and report on financing against budget; monitor financial implementation in compliance with WHO rules and emergency SOPs.
• Provide administrative support for emergency operations including proposal initiation, donor proposal follow-up, payments processing in compliance with rules and procedures.
• Provide human resources services including forecasting needs, facilitating rapid deployment of surge staff and international responders, recruitment, medical clearance, travel arrangements, briefing, training, on-site support, de-briefing and performance evaluations; track HR requirements and status of positions.
• Manage procurement of services and supplies for incident management; track inventory; coordinate with logistics and HR; participate in contract review committees ensuring best value for money; ensure asset management and reporting.
• Liaise with UNDSS and Regional Field Security Officer to ensure staff safety, MOSS compliance, security incident reporting, dissemination of security and travel advisories, and arrange security briefings and training if no Field Security Officer is established.
• Manage IT support services provided by local technicians as required.
• Consolidate replies to audit reports and follow-up on outstanding audit recommendations related to management and administration.
• Perform other incident-specific duties as required by the functional supervisor.

Requirements

• First university degree, in public or business administration, public health, finance or accounting, human resources management or other social studies from an accredited/recognized institute.
• Advanced university degree in public health, business or public administration (desirable).
• At least two years of relevant experience, combined at the national and international levels in management and administration, including supervision of staff.
• Experience in supporting emergency or health outbreak operations.
• Experience in developing countries (desirable).
• Prior humanitarian working experience at field level, with WHO, other UN agency, health cluster partners, recognized humanitarian organizations or with an international nongovernmental organization (desirable).
• Thorough knowledge of administrative and management principles and practices including Human Resources, Finance, Budget, Procurement and Security.
• Excellent time management skills and ability to work under pressure.
• Demonstrated ability to act independently and exercise sound judgement.
• Advanced leadership skills and proven ability to coach and motivate staff.
• Skills in programme formulation, design and research development are an asset.
• Proven ability to translate requirements into workable solutions.
• Expert knowledge of English and Portuguese.
• Intermediate knowledge of French (desirable).

Skills

• Public Administration
• Business Administration
• Public Health
• Finance
• Accounting
• Human Resources Management
• Management and Administration
• Staff Supervision
• Emergency Operations
• Health Outbreak Operations
• Administrative Principles
• Management Principles
• Finance Management
• Budget Formulation
• Procurement Management
• Security Management
• Time Management
• Independent Decision Making
• Leadership
• Team Coaching
• Programme Formulation
• Programme Design
• Research Development
• Budget Monitoring
• Resource Evaluation
• Audit Follow-up
• IT Support Coordination
• English
• Portuguese

Languages

English, Portuguese, French