Management Services Associate

The Management Services Associate provides specialised support and coordinates the delivery of client-focused and value-for-money services within the Management Services portfolio. The role involves managing resources, coaching support staff, and contributing to the development of systems and processes to improve service delivery.

Responsibilities

• Coordinate administrative and technical support within the Management Services portfolio to ensure efficient and high-quality service delivery.
• Monitor resource needs within the designated area of responsibility and assist in identifying new requirements to enhance operational efficiency and cost-effectiveness of services.
• Collate and analyse data and prepare and/or consolidate reports to contribute to decision-making and efficient management of resources.
• Monitor and process actions related to procurement, finance, human resources, and other relevant areas, ensuring data is accurately and timely recorded and processed in corporate systems.
• Review and recommend improvements to procedures to contribute to continuous enhancement of services provided.
• Provide timely and accurate resolutions to complex queries to ensure efficient delivery of services.
• Utilise digital tools and technology applications to improve working practices and customer service, and effectively adopt new technologies that are introduced at the workplace.
• Participate in the preparation of inter-agency initiatives as part of UN Reform to achieve cost savings and enhancement of service quality.
• Liaise with other functions and third-party contractors to enable efficient service delivery.
• Provide advice and support to junior staff to ensure individual and team objectives are met in line with required standards.
• Provide training and guidance to staff to improve understanding of Management Services regulations, policies, procedures, processes, standards, and systems.
• Contribute to emergency preparedness and response by allocating resources, offering analytics, and providing services.
• Any other responsibilities assigned by the Country Director

Requirements

• Completion of secondary school education.
• A post-secondary certificate in the related functional area is desirable.
• Six or more years of progressively responsible work experience in the relative business stream with experience in general management services work.
• Has demonstrated a sound understanding of WFP Management Services regulations, policies, procedures, processes, standards, and systems.
• Has experience in collating data and preparing reports pertaining to Management Services portfolio such as management of assets, facilities, fleet, travel, or similar areas.
• Has experience in coordinating the work of others and providing guidance and training.
• Has experience working with teams across different functional areas.
• Intermediate/advanced proficiency in spoken and written English.

Skills

• Management Services
• WFP Rules and Regulations
• Policy Compliance
• Data Collation
• Report Preparation
• Asset Management
• Facilities Management
• Fleet Management Operations
• Travel Management
• Team Coordination
• Staff Training
• Cross-Functional Collaboration
• Resource Management
• Process Improvement
• Service Delivery
• English Language Proficiency

Languages

English