Logistics Assistant (Partner Operations Coordination)

The Logistics Assistant supports the UNHRD Accra team by coordinating customer requests, supporting logistics operations, and ensuring efficient delivery of humanitarian cargo and relief items. The role involves operational support, inventory management, customer relationship management, and contributing to emergency response preparedness.

Responsibilities

• Coordinate and monitor customer requests throughout the end-to-end supply chain process, ensuring timely processing and delivery of humanitarian cargo, commodities, and relief items to authorized partners and destinations.
• Serve as a key customer focal point, maintaining clear, professional, and customer-focused communication throughout the service delivery cycle.
• Monitor operational progress against established service standards, KPIs, and response timelines, proactively following up on pending actions, identifying potential delays, and escalating issues as required.
• Provide support to logistics operations and activities, ensuring the efficient preparedness, dispatch, and delivery of emergency relief items in line with customer requirements and humanitarian response priorities.
• Support forecasting and preparedness activities by analyzing operational trends, customer requirements, and evolving humanitarian needs.
• Maintain and update operational records, databases, and tracking systems, ensuring data integrity and timely availability of information for operational planning, reporting, and customer updates.
• Work closely with warehouse, logistics, and other hub team members to ensure customer requirements and operational timelines are met.
• Support effective planning, storage, handling, and dispatch activities by facilitating coordination across functions and addressing operational bottlenecks.
• Support the management of customer accounts and maintain strong working relationships with humanitarian partners and other stakeholders.
• Ensure accurate, timely, and transparent information sharing regarding shipment status, inventory availability, operational constraints, and expected delivery timelines.
• Apply strong analytical and problem-solving skills to identify operational challenges, review data and performance trends, and support the development of practical solutions.
• Escalate risks and recommend improvements that enhance operational efficiency, customer service, and performance against established operational indicators.
• Identify evolving customer needs and opportunities to improve service quality, operational efficiency, and responsiveness.
• Contribute recommendations and support initiatives aimed at enhancing customer service processes, workflow efficiency, digital tools, data quality, and operational performance monitoring within the Hub.
• Support the monitoring of operational performance against established KPIs, service standards, and customer commitments.
• Maintain a strong customer-service orientation by demonstrating responsiveness, accountability, attention to detail, and commitment to delivering high-quality logistics services.
• Undertake additional operational, customer service, preparedness, and emergency response activities as assigned by the supervisor.
• Demonstrate flexibility and readiness to support evolving business needs, surge operations, and priority humanitarian interventions.

Requirements

• Completion of secondary school education.
• Post-secondary training or certification in Logistics, Supply Chain Management, Business Administration, Transport Management, Humanitarian Logistics, or a related field is desirable.
• Training in customer service, warehouse operations, inventory management, or international freight forwarding would be an advantage.
• At least five (5) years of progressively responsible experience in logistics, supply chain operations, warehouse management, freight forwarding, transportation, customer service, or related operational functions.
• Experience within the United Nations system, humanitarian organizations, NGOs, or other international organizations is desirable.
• Demonstrated experience in coordinating logistics activities and customer requests, including order management, inventory control, shipment tracking, warehousing, transportation, and/or emergency response support operations.
• Proficiency in logistics and enterprise resource planning (ERP) systems, including SAP or similar platforms.
• Advanced working knowledge of Microsoft Excel and good knowledge of Microsoft Word, PowerPoint, and other digital collaboration tools.
• Strong customer service orientation with proven experience in managing stakeholder relationships, responding to client requests, resolving operational issues, and maintaining high levels of customer satisfaction in a fast-paced environment.
• Demonstrated ability to organize and prioritize multiple tasks simultaneously, effectively manage competing deadlines, and consistently meet service delivery targets and operational performance standards.
• Strong attention to detail and commitment to accuracy in managing logistics, inventory, operational, and customer service information, ensuring data integrity and timely reporting.
• Ability to remain focused, adaptable, and solutions-oriented under pressure, particularly during emergency operations, surge periods, or rapidly evolving humanitarian situations.
• Demonstrated analytical and problem-solving skills, including the ability to identify operational challenges, interpret data, recommend practical solutions, and proactively address issues to support efficient service delivery.
• Commitment to customer service excellence, taking ownership of assigned tasks, following up proactively on customer requests, and demonstrating responsiveness, accountability, and professionalism in all interactions.
• Ability to work collaboratively and effectively with colleagues, customers, service providers, and other stakeholders from diverse cultural, national, and professional backgrounds to achieve common operational objectives.
• Fluency in English (both oral and written) is required.
• Knowledge of a local language and/or another official UN language (Arabic, Chinese, French, Russian, or Spanish) is an advantage.

Skills

• Logistics Coordination
• Supply Chain Operations
• Warehouse Management
• Freight Forwarding Management
• Transport Management
• Customer Service
• Inventory Management
• Order Management Automation
• Shipment Tracking
• Emergency Response
• ERP Systems
• SAP
• MS Excel
• MS Word
• Power Point
• Data Integrity
• Operational Reporting
• Stakeholder Relationship Management
• Problem Solving
• Analytical Skills
• Multitasking

Languages

English