IT Operations Associate G6

The IT Operations Associate G6 coordinates and guides Information Technology maintenance and support activities to enable the effective delivery of IT services. The role involves system and hardware maintenance, monitoring technology reliability, resolving IT queries, providing technical training, and coordinating telecommunications systems.

Responsibilities

• Carry out system and hardware maintenance tasks, such as running specialized network monitoring and system protection, to ensure technology is running effectively.
• Monitor technology reliability, identify user needs, analyze data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
• Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Requirements

• Completion of secondary school education.
• A post-secondary certificate in the related functional area.
• Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
• Has experience analyzing service management results and development service enhancement recommendations.
• Has participated in business process re-engineering efforts and identified service management improvements.
• Has experience participating in country office procurement/budgeting process.
• Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

Skills

• IT Operations
• System Maintenance
• Hardware Maintenance
• Service Management Analysis
• Service Enhancement Recommendations
• Business Process Reengineering
• Procurement Process Participation
• Budgeting Process Participation
• Technical Training Delivery
• Telecommunications Systems Coordination

Languages

English