IT Operations Assistant

The IT Operations Assistant provides high quality technical support, system and data maintenance to contribute to the effective delivery of IT services in the WFP Country Office. The role involves system maintenance, technology repairs, inventory management, user support, and assisting in emergency response processes.

Responsibilities

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimisation, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
• Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organised.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Requirements

• Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

Skills

• Technical Support
• System Maintenance
• Data Maintenance
• Inventory Management
• User Support Management
• Client Service Standards
• Technical Issue Resolution
• Requirements Definition
• Emergency Response

Languages

English