IDM and Delivery Business Analyst

The Business Analyst supports business requirements gathering, process design, field-facing analysis and implementation support for Identity Management (IDM) and delivery services within WFP. The role contributes to the implementation of corporate solutions for in-kind and cash operations, ensuring alignment with corporate standards and responsiveness to field-level needs.

Responsibilities

• Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
• Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
• Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
• Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
• Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
• Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
• Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
• Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
• Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
• Managing other programmatic and field support as requested.
• Other relevant tasks as required.

Requirements

• Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.
• Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.
• Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation.
• Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions.
• Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards.
• Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards.
• Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions.
• Support preparation of guidance, standard operating procedures, assurance controls, training materials and service documentation for IDM and delivery processes.
• Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items.
• Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.
• Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems.
• Managing other programmatic and field support as requested.
• Other relevant tasks as required.

Skills

• Business Requirements Analysis
• Business Process Design
• Human Centered Design
• IDM Process Analysis
• Digital Solution Development
• Product Backlog Management
• User Story Clarification
• Testing and Validation
• Change Request Prioritization
• Process Mapping
• Digital Roadmap Preparation
• Standard Operating Procedures Implementation
• Training Material Development
• Service Documentation
• Cross-Functional Coordination
• Stakeholder Engagement
• Field Deployment Support
• Troubleshooting Digital Systems
• Data Flow Alignment
• Operational Needs Analysis

Languages

English