Business Transformation Officer NOC Head of TEC

The Business Transformation Officer NOC Head of TEC provides strategic leadership and oversight of the WFP Egypt Country Office IT function, ensuring effective delivery, management, and continuous improvement of IT services, systems, and infrastructure. The role leads the digital transformation agenda, technology governance, and strategic technology investments aligned with business priorities and corporate standards.

Responsibilities

• Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies.
• Continuously improve guidelines, processes and procedures of Business Relationship Management, Business Analysis and IT Project Management functions.
• Build and nurture relationships with the business counterparts to understand and anticipate the direction of the business and ensure alignment of provider’s solutions with changing business requirements and priorities.
• Participate in identifying business needs and propose well-researched ideas for new or improved systems, tools and processes that assist meeting WFP objectives.
• Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions.
• Propose change and continuous operational improvement that supports business capabilities, by defining needs, modeling the business and recommending solutions that deliver value for business priorities.
• Communicate business objectives, requirements and process flows, to ensure common understanding and prioritization between stakeholders for their smooth implementation.
• Test and perform in-depth analysis of IT solutions to ensure they address business objectives, needs, requirements and process flows efficiently and effectively.
• Manage estimates, business cases, planning, and risk identification to ensure the delivery of IT solutions into the business to agreed time, budget, scope and quality.
• Manage a team of staff, providing coaching, training and guidance to ensure appropriate development and enable high performance.
• Provide strategic leadership of the Technology function (TEC) at Country Office level, ensuring alignment of digital, data, and technology investments with WFP programme and corporate priorities.
• Lead the Country Office IT function, providing overall strategic direction and operational oversight of the unit.
• Serve as the principal advisor to senior management on digital transformation, leveraging technology to improve programme delivery, beneficiary experience, and operational efficiency.
• Act as TEC representative accountable for the management and provision of IT operations services and corporate solutions provision across the Country Office, ensuring reliability, security, and alignment with corporate standards.
• Lead the design and execution of the Country Office Digital Transformation roadmap, including systems modernization, process digitization, and data-driven decision making, in collaboration with TEC and relevant business functions.
• Establish and enforce IT governance, risk management, and compliance frameworks, ensuring adherence to WFP policies, cybersecurity standards, data protection, and audit requirements.
• Oversee end-to-end IT service delivery and operations, including infrastructure, applications, and user support, ensuring high availability, performance, and business continuity.
• Support and oversee IT solutions related to programme-critical systems and data, including Cash-Based Transfers (CBT) and In-Kind, ensuring data integrity, security, and alignment with business requirements.
• Strengthen engagement with government entities, partners, and regulators, positioning WFP as a trusted digital partner and ensuring alignment with national digital strategies.
• Participate in the development of plans, budgets and policies, and lead the deployment of IT/TC systems aligned with business needs, in accordance with WFP corporate standards.
• Lead the maintenance management of IT/TC systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and enabling users to get maximum benefits from them.
• Lead and motivate the TEC team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance, fostering a service-oriented, high-performing environment.

Requirements

• Advanced university degree in Computer Science, Information Technology, Information Systems, Engineering, Innovation and Technology Management, or another relevant field; or a First University degree with additional years of relevant professional experience and/or training.
• Minimum eight (8) years of progressively responsible professional experience in information technology, digital transformation, business systems, or a related field.
• Experience effectively managing IT projects and supervising teams.
• Experience analyzing and translating user requirements into new business processes, systems, and applications.
• Experience overseeing IT operations and infrastructure, ensuring service reliability and alignment with organizational needs.
• Experience leading teams and providing strategic direction, coaching, and performance management.
• Experience contributing to the development of business cases, prioritization of initiatives, and delivery of solutions within agreed time, cost, and quality parameters.
• Experience leading complex IT programmes, projects, and portfolios, including business case development, prioritization, and benefits realization.
• Experience engaging senior internal and external stakeholders, including government entities, partners, and donors, and translating technology investments into business value.
• Experience defining and executing digital transformation strategies, aligning technology investments with business and programme priorities.
• Strong knowledge of IT/TC governance, enterprise technology management, cybersecurity, infrastructure, networks, and business continuity practices.
• Demonstrated ability to align technology solutions with business and programme priorities through business analysis, stakeholder engagement, and strategic planning.
• Proven ability to engage in digital transformation initiatives and managing complex technology projects in a multi-stakeholder environment.
• Proven ability to engage with senior leadership, government counterparts, and external partners to drive technology-enabled solutions.
• Strong analytical, problem-solving, communication, and team leadership skills, with the ability to manage competing priorities and deliver results in a dynamic operational environment.
• Strong understanding of business analysis, requirements management, and business relationship management practices.
• Knowledge of programme-critical systems, data governance, and digital solutions supporting humanitarian and development operations is desirable.
• Fluency (Level C) in English and Arabic languages, both written and spoken.

Skills

• IT Project Management
• Team Supervision
• Business Process Analysis
• User Requirements Gathering
• IT Operations
• IT Infrastructure Management
• Service Reliability Management
• Strategic Leadership
• Performance Management
• Business Case Development
• Initiative Prioritization
• Solution Delivery
• IT Programme Management
• Portfolio Management
• Benefits Realization
• Stakeholder Engagement
• Digital Transformation
• IT Governance
• Enterprise Technology Management
• Cybersecurity
• Network Management
• Business Continuity
• Business Analysis
• Requirements Management
• Business Relationship Management
• Data Governance
• Humanitarian Digital Solutions

Languages

English, Arabic