Business Transformation Officer

The Business Transformation Officer partners with the business to understand their requests and operating environment to contribute to transforming business requirements into IT solutions, focusing on business satisfaction. The role involves capturing, analyzing, and documenting business requirements, supporting project management, and maintaining communication with business counterparts to ensure effective IT service delivery.

Responsibilities

• Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for IT solutions and services following WFP policies, standards and strategies.
• Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
• Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change.
• Test and analyze IT solutions and document the match against business requirements for quality and accuracy.
• Maintain contacts with business counterparts to bring their requests into IT and keep them informed of actions.
• Maintain up-to-date the service catalog of IT solutions offered to the business, including current, retired and those in the pipeline to support effective knowledge management.
• Review how IT service levels align with SLAs for solutions or services focused on the business and alert service managers of discrepancies. Assist to survey business satisfaction with IT solutions and services.
• Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of IT solutions.
• Adhere to processes and procedures for the Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.

Requirements

• Advanced university degree in Computer Science, engineering or other relevant field, or First University degree with additional years of related work experience or trainings/course.
• Has performed user support activities resulting in timely, high-quality delivery of services to user community.
• Has modelled data and information flows to document key decisions and results.
• Fluency (level C) in English language and the duty station’s language, if different.

Skills

• User Support Management
• Data Modeling
• Information Flow Documentation
• Business Requirements Analysis
• IT Services Delivery
• Project Management Support
• Business Process Transformation
• Stakeholder Communication
• Business-IT Alignment

Languages

English