Business Support Assistant: Supply Chain, SC 5

The Business Support Assistant provides coordinated analytical, administrative and information-management support to Supply Chain management, strengthening supplier relationship management, contract and operational performance monitoring, On-Demand Services coordination, planning, reporting and management follow-up.

Responsibilities

• Support the implementation of Supplier Relationship Management (SRM) initiatives, including supplier engagement, performance management and continuous improvement activities.
• Maintain supplier records and SRM documentation, ensuring supplier profiles, correspondence, performance data and related information are accurate and up to date.
• Monitor supplier performance and contract compliance, tracking performance issues, corrective actions, improvement plans and contractual obligations across supply chain service providers.
• Coordinate supplier and stakeholder engagements, including performance reviews, meetings, capacity-building activities, action tracking and issue resolution.
• Support supplier mapping, market analysis, onboarding and due diligence activities through the collection, validation and management of relevant information and documentation.
• Develop and maintain dashboards, trackers and reporting tools to monitor supplier performance, contracting activities, service delivery and operational effectiveness.
• Analyse operational, supplier and service performance trends, identifying risks, bottlenecks and improvement opportunities and providing recommendations for management action.
• Prepare periodic performance reports and management information products, including scorecards, analytical reports, presentations, briefing materials and executive updates.
• Serve as the coordination focal point for Supply Chain On-Demand Services, monitoring service requests, service delivery performance and customer feedback to ensure timely resolution.
• Support the implementation and monitoring of Service Level Agreements (SLAs) and track service utilization, customer satisfaction, revenue generation and related performance indicators.
• Provide coordination and administrative support to Supply Chain leadership, including the management of meetings, action trackers, work plans, audits, reviews and management missions.
• Maintain records, reporting systems and documentation standards, ensuring compliance with organizational requirements and effective knowledge management across the Supply Chain function.

Requirements

• Completion of secondary school education.
• A post-secondary certificate in Supply Chain Management, Business Administration, Procurement, Logistics, Data Analysis, or a related field is desirable.
• At least 5 Years related job experience.
• Experience in maintaining supplier, contract, service-delivery or operational performance records and trackers.
• Experience in data analytics and preparation of dashboards, scorecards, management reports, presentations or briefing materials.
• Experience in coordinating with internal teams, suppliers, service providers, customers or partners.
• Experience using corporate information systems and applying document-management and compliance requirements.
• Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different.

Skills

• Supply Chain Management
• Business Administration
• Procurement
• Logistics Management
• Data Analysis
• Supplier Performance Monitoring
• Contract Performance Oversight
• Operational Performance Management
• Dashboard Preparation
• Scorecard Development
• Management Reporting
• Presentation Preparation
• Briefing Material Preparation
• Internal Coordination
• Supplier Coordination
• Service Provider Coordination
• Customer Coordination
• Corporate information systems
• Document Management
• Compliance Management

Languages

English