Digital Experience & AI Enablement Specialist

The Digital Experience & AI Enablement Specialist will contribute to the adoption and effective use of the Forum's core digital and AI-enabled products across internal teams and external users, while continuously identifying opportunities to streamline workflows through practical automation. This role supports the transformation into an Intelligent Workplace by enabling AI-driven collaboration and workflow transformation.

Responsibilities

• Drive adoption of core digital and AI products by enabling users through practical, use-case-based change management, including targeted sessions, clear guidance, and self-service resources.
• Identify opportunities to streamline repetitive tasks and improve user productivity through the design and development of lightweight automations, workflows, and AI-enabled solutions.
• Help manage a community of internal AI champions that promotes innovation and supports adoption across teams.
• Act as a primary point of contact for user questions and feedback, ensuring efficient adoption and continuous improvement of the user experience.
• Guide users to explore, adopt, and build practical digital solutions independently.

Requirements

• Bachelor’s or advanced university degree in Information Systems, Digital Business, Technology & Innovation Management, Organizational Change, Communications or a related field, with a strong interest in digital transformation and AI-enabled ways of working.
• 2+ years of relevant professional experience in digital enablement, user support, learning and development, innovation, workflow improvement, technology adoption, consulting, or related areas.
• Knowledge in AI-enabled productivity tools, workflow automation, and emerging digital technologies, with a demonstrated willingness to continuously learn and experiment.
• Hands-on experience designing practical AI use cases, lightweight automations, or workflow improvements that simplify day-to-day work.
• Strong communication and interpersonal skills, with the ability to explain digital and AI concepts clearly and support users with empathy and patience.
• Experience facilitating training sessions, onboarding, workshops, user support, or community engagement initiatives is a strong advantage.
• Ability to work collaboratively across teams and build trusted relationships with users and stakeholders in a fast-paced international environment.
• Strong organizational skills, proactive mindset, and ability to manage multiple priorities independently.
• Comfortable operating in an evolving environment and contributing to new initiatives with a growth mindset and solution-oriented approach.
• Interest in community building, peer learning, and helping foster a culture of experimentation and responsible AI adoption.

Skills

• Digital Enablement
• User Support Management
• Learning and Development
• Innovation Management
• Workflow Improvement
• Technology Adoption
• Consulting
• AI Productivity Tools
• Workflow Automation
• Emerging Technologies
• AI Use Case Design
• Automation Design
• Training Facilitation
• Onboarding Process
• Workshop Facilitation
• Community Engagement
• Cross-Team Collaboration
• Stakeholder Relationship Management
• Organizational Skills
• Digital Transformation

Languages

English