AI and Workplace Technology Specialist

The AI and Workplace Technology Specialist will bridge the gap between the tools staff use every day and the intelligent workplace the Forum is building. This role supports the practical delivery of the Workplace Technology strategy and helps shape how workplace technology is selected, configured, adopted, governed, and evolved across the Forum.

Responsibilities

• Support the stewardship of staff-facing tools as part of TDI’s institutional portfolio approach.
• Help define employee needs, business needs, priority use cases, and functional requirements for workplace technology and AI tools.
• Support platform strategy and roadmap activities, including assessing whether tools fit the wider Forum landscape and how they should evolve over time.
• Contribute to vendor selection, supplier engagement, and enterprise fit discussions, while TDI retains ownership of the vendor relationship and institutional decision-making.
• Support the definition and application of data, integration, security, access, and governance requirements.
• Help coordinate platform configuration, operational setup, testing, and business validation with the relevant business owner.
• Develop staff guidance, user communications, and adoption materials so staff understand how and when to use each tool.
• Support change management and adoption activity, including launches, updates, and ongoing user engagement.
• Work with the Slack team to ensure the tools in your portfolio are configured to share data, surface relevant information in Slack, and allow users to take action for every day tasks directly from Slack.
• Help monitor usage, adoption, and value so the Forum can assess whether tools are delivering the intended outcome.
• Support the management of AI-related use cases, including tool requests, staff-built assistants, custom solutions, and related governance or credit usage considerations.
• Assist with the assessment of the broader workplace technology landscape, identifying opportunities to simplify, improve fit, and strengthen alignment across tools such as Workday, Zoom, Box, Outlook, and others.

Requirements

• Experience supporting digital tools, workplace platforms, or AI-enabled services.
• Understanding of how to translate business needs into practical requirements and user journeys.
• Experience working with stakeholders across business, technical, and operational teams.
• Familiarity with platform governance, access, data, and integration considerations.
• Experience supporting adoption, user guidance, training, or change activity.
• Interest in workplace technology, employee experience, and improving how people work.
• Familiarity with agentic tools, LLMs, or natural language interfaces is an advantage.
• Strong analytical thinking and structured problem solving.
• Clear communication, with the ability to explain technical or process topics in simple language.
• Strong stakeholder management and collaboration skills.
• Ability to work across multiple priorities and tools at the same time.
• Attention to detail and comfort with process, governance, and coordination work.
• Ability to support practical delivery while keeping an eye on the broader institutional picture.

Skills

• Digital Tools Support
• Workplace Platforms
• AI-enabled Services
• Business Requirements Translation
• User Journey Mapping
• Stakeholder Engagement
• Platform Governance
• Data Integration
• User Adoption Support
• Training Delivery
• Change Management
• Workplace Technology Platforms
• Employee Experience Improvement
• Agentic Tools
• Large Language Models
• Natural Language Interfaces
• Analytical Thinking
• Structured Problem Solving
• Technical Communication
• Stakeholder Management
• Process Governance
• Project Coordination

Languages

English