Account Manager, Partner Strategy, Communication and Technology

The Account Manager (Partner Lead) for the Communications & Technology industry is responsible for orchestrating strategic relationships with senior executives from Partner companies in technology, telecommunications, and digital infrastructure sectors. The role involves connecting partner priorities with the Forum’s global agenda and guiding senior executives toward impactful engagement in the Forum’s initiatives and communities.

Responsibilities

• Build and maintain executive-level relationships with senior partnership sponsors from Partner companies, acting as their trusted advisor and primary point of contact.
• Develop industry and company intelligence, producing executive briefings and insights to inform partner engagement and Forum strategy.
• Develop and execute strategic account plans that align partner priorities with the Forum’s mission and global agenda.
• Identify and orchestrate executive engagement opportunities, connecting Partner executives with relevant Forum Centres, initiatives, and leadership.
• Continuously assess partnership health, identifying risks and opportunities, and taking proactive measures to enhance engagement and retention.
• Ensure accurate documentation of Partner updates and engagement in Salesforce, promoting transparency and collaboration across teams.
• Work collaboratively with colleagues across the Forum’s Centres and regional teams to deliver a One-Forum experience for partners.
• Contribute to the professionalization of account management through knowledge sharing, process improvement, and adoption of digital tools.

Requirements

• Bachelor’s degree or equivalent; advanced degree a plus.
• Minimum of 7 years of professional experience in account management, consulting, or client-facing roles, ideally within technology, telecommunications, or digital infrastructure.
• Proven ability to engage with and influence senior executives (C-suite level) on strategic topics.
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and develop actionable insights.
• Excellent communication and interpersonal skills, able to convey complex ideas clearly and persuasively.
• Experience working in matrixed organizations and aligning cross-functional teams.
• Strong service orientation, entrepreneurial mindset, and the ability to navigate ambiguity proactively and effectively.
• Fluency in English; proficiency in another major language is an asset.
• Willingness to travel up to 30% for Partner visits and Forum events.

Skills

• Account Management
• Client Engagement
• Consulting
• Technology Sector Knowledge
• Telecommunication Knowledge
• Digital Infrastructure
• Senior Executive Engagement
• Strategic Communications
• Analytical Skills
• Problem Solving
• Cross-functional Alignment
• Matrix Organization Collaboration
• Service Orientation
• Entrepreneurial Mindset
• Stakeholder Management
• Travel Coordination

Languages

English