Information Systems Officer - G 15- ICT 4 Education Project - Daily Paid Opportunity - FO Syria

The Information Systems Officer is responsible for implementing, administering, and supporting enterprise on-premises and cloud systems under the Education Microsoft tenant, including messaging, collaboration, and IT service management systems. The role involves managing ICT4Education activities, user account management, liaising with vendors, assisting with information security, and ensuring compliance with IMT policies and UN best practices.

Responsibilities

• Implements, administers, and supports both enterprise on-premises and cloud systems under Education Microsoft tenant such as messaging and collaboration systems, Content Management platforms, IT Service management systems and other related systems.
• Implementing and administering all operational tasks of infrastructure networking services, including LAN, Wireless Network, WAN and Internet connectivity in the schools.
• Performing all tasks necessary to fulfil Service Level Agreements (SLAs).
• Identifying and resolving/escalating reported systems, functional and/or operational issues and problems in coordination with other support teams and external service providers.
• Resolving system and/or user accounts for students, teachers, and administrative staff issues and managing service requests.
• Monitoring, testing and analyzing system activities to ensure maximum performance, efficiency, and availability.
• Recommending, scheduling, and performing software patches, upgrades, and/or purchase.
• Providing 2nd level support for related applications and services to other support teams.
• Issuing periodic performance and utilization reports.
• Development of tools and templates using platforms such as Microsoft Office 365 or similar systems.
• Creates and maintains consistent, quality documentation to meet ongoing operations and business continuity requirements.
• Manages user accounts for students, teachers, and administrative staff, ensuring access to necessary digital educational resources.
• Develops, implements, and maintains policies, procedures, and technologies related to ICT4Education activities in coordination with all stakeholders, including associated training plans.
• Liaises with vendors and other external Agencies regarding the deployment and management of related technologies.
• Assists with information security-related activities, including reporting exposures, investigating incidents, analysing alerts and vulnerabilities, and implementing remediation and audit recommendations.
• Participates in enterprise service delivery support activities related to user account and access management of applications and systems.
• Complies with IMT policies, frameworks and standards, UN best practices and industry standards as well as relevant technical guidelines, conducting training for business counterparts and team members as required.
• Performs such other duties as may be assigned.

Requirements

• A university degree from an accredited educational institution in information technology, information management, computer science, or other related discipline.
• MCSA and/or MCSE or related certification and IT Service Management certification such as ITIL foundation.
• Certification in Microsoft Office 365 Administration, Azure, SharePoint Online, and/or other related Microsoft cloud-based systems and applications.
• A minimum of six years’ progressively responsible and relevant experience with designing, implementation, and administration of Microsoft server technologies, messaging and collaboration systems software, Active Directory and Microsoft 365 technologies, including two years in a supervisory position managing and implementing related IT infrastructure services.
• Experience with digital learning tools and platforms is desirable.
• Work experience with Microsoft Windows based desktop technology, Microsoft Office software suite, Microsoft 365 solutions and working in an ITIL-driven environment with knowledge of ITIL principles and processes.

Skills

• Microsoft Server Technologies
• Active Directory
• Microsoft 365 Administration
• Azure Administration
• SharePoint Administration
• IT Service Management
• ITIL Foundation
• ITIL Principles
• Messaging Systems
• Collaboration Systems Administration
• User account management
• IT Infrastructure Management
• Microsoft Windows Desktop Technology
• Microsoft Office Suite
• Digital Teaching Tools
• IT Security Compliance
• Vendor Liaison

Languages

English, Arabic