Branch Support Assistant, M2B

The Branch Support Assistant is responsible for performing administrative functions and processing loan applications within set guidelines and procedures at UNRWA Microfinance Branches in Jordan. The role includes maintaining administrative operations, managing records, drafting documentation, and providing client services.

Responsibilities

• Maintain and coordinate administrative operations of the branch, including personnel, supply, security and maintenance.
• Maintain records for branch staff including attendance, leaves, and coordinate all personnel requests to MD National Office.
• Maintain the general archiving system of the branch, ensuring safety of documents and easy retrieval of information and forms, including client files, PMA inquiry and responses, loan applications, clearance, legal notification and registered mail for clients transferred to legal cases and other records related to branch operations.
• Draft and prepare Branch Office documentation, including client contracts, notarial deeds, memoranda and other relevant programme documents.
• Check that loan contracts, supporting documents and data have been properly completed, duly signed and notarized before transfer to the Branch manager for approval.
• Act as alternative branch cashier; receive payments and issue receipts to clients during the absence of the MD Cashier.
• Receive clients and other visitors to the Branch Office and direct them to relevant staff.
• Sort and distribute incoming mail. Photocopy, collate and bind reports, letters, memoranda and training material.
• Arrange and schedule all office meetings in consultation with the branch manager.
• Perform any other duties that may be assigned.

Requirements

• Two years post-secondary diploma in business and office practice or business administration or other related discipline.
• At least three years' experience in office work, data entry and processing in a computerized environment.
• Excellent knowledge of computer processing skills, MS-Office access and other databases.
• Ability to work under pressure and cope with heavy workload.
• Thoroughness and attention to detail.
• Ability to organize and plan own work.
• Confidentiality.
• English language proficiency at UN Level II for reading, writing, listening and speaking.
• Arabic language proficiency at UN Level I for reading, writing, listening and speaking.
• Candidates must currently reside in the duty station area (Jordan).
• Preference given to registered Palestine refugees and candidates of the underrepresented gender.
• Willingness to work beyond regular working hours.
• Experience in customer service is desirable.
• Bachelor’s degree in business administration or related discipline is desirable.
• Good understanding of the context of Palestine refugees and UNRWA operations is desirable.

Skills

• Office Work
• Data Entry
• Computerized Data Processing
• Microsoft Office Suite
• MS Access
• Database Management
• Workload Management
• Attention to Detail
• Work Planning
• Patient Confidentiality
• English Language Proficiency
• Language Proficiency in Arabic
• Customer Service
• Loan Application Processing
• Administrative Operations
• Record Management
• Document Drafting

Languages

English, Arabic