Knowledge Management Specialist

The Knowledge Management Specialist supports the operation of the knowledge, learning and innovation infrastructure that enables UNOPS personnel to capture, share and apply organizational knowledge and learning. The role supports the codification and refinement of service offerings, the knowledge and learning approaches that enable missions, and the integration of mission inputs, knowledge from delivery and foresight to drive innovation.

Responsibilities

• Operate and continuously improve the frameworks, systems, processes and tools that enable knowledge and learning to be captured, codified, disseminated and accessed across UNOPS
• Apply knowledge governance arrangements covering ownership, access, retention and sensitivity classification of knowledge products across UNOPS
• Support the codification of service offerings to enable refinement, standardization and replication that enable UNOPS to scale up and speed up delivery for the people UNOPS serves
• Work closely with mission leads and in support of the operating mechanisms and secretariat for missions to strengthen and maintain mission-related knowledge and learning infrastructure
• Collaborate with the strategic partnerships team in the development of partner-facing materials, including qualification briefs and value proposition resources
• Support UNOPS transformation initiatives in the deployment and use of systems, processes and tools for knowledge and learning
• Contribute to monitoring the effectiveness of knowledge and learning frameworks, systems and processes to support continuous improvement
• Support the operation of innovation processes for ideation, testing and progression to service offering, ensuring they are anchored in knowledge and learning
• Contribute to innovation by helping bring together what UNOPS has learned from delivery, foresight signals on emerging partner needs, and UNOPS positioning across mission thematic areas
• Deliver training and business partnering support to build knowledge, learning and innovation skills and know-how across UNOPS
• Provide guidance and orientation to UNOPS personnel on knowledge and learning systems and resources
• Support communities of practice to enable personnel and UNOPS to gain value from knowledge, learning and innovation
• Contribute to a culture of trust, collaboration and accountability by working effectively with colleagues and delivering on commitments
• Foster positive working relationships and support a diverse and inclusive environment where all individuals are treated with dignity and respect
• Demonstrate respect for others and uphold UNOPS standards of conduct, including zero tolerance for discrimination, harassment, sexual harassment, abuse of authority, and sexual exploitation and abuse
• Act in accordance with UNOPS policies, values, and protection mechanisms, and promptly raise concerns through appropriate channels when issues arise

Requirements

• Bachelor’s degree (or equivalent) in any discipline with 7 years of relevant experience OR Master’s degree (or equivalent) in any discipline with 5 years of relevant experience is required
• Formal training or certification in knowledge management, project/programme management (e.g. PMP, PRINCE2), data or information systems, or relevant digital or knowledge-sharing platforms (desired)
• Progressive experience in knowledge management and/or communications, including coordination of multi-stakeholder initiatives
• Proven experience designing and implementing KM tools/products and managing knowledge-sharing processes
• Experience supporting the codification of practice and the capture and sharing of lessons learned across complex organizations
• Experience delivering training and supporting communities of practice
• Experience of working in multicultural environments
• Experience in development or humanitarian contexts (desired)
• Experience of working in UN system organizations (desired)

Skills

• Knowledge Management
• Project Management
• Programme Management
• PMP Certification
• Prince2
• Data Systems
• Computer Information Systems
• Digital Platforms
• Knowledge-sharing Platforms
• Stakeholder Coordination
• KM Tools Design
• Knowledge-sharing Processes
• Codification of Practice
• Lessons-Learned Capture
• Training Delivery
• Communities of Practice Design
• Multicultural Environment Experience

Languages

English, French, Spanish, Arabic, Chinese, Mandarin, Russian