HR Systems & Digital Solutions Expert

The HR Systems & Digital Solutions Expert supports the design and implementation of HR-focused digital solutions and process simplification to accelerate automation initiatives, advanced reporting, data analytics, and AI-enabled tools adoption. The role involves functional support, system enhancement, user support, documentation, project coordination, and data quality assurance within UNIDO's HR digital transformation agenda.

Responsibilities

• Support HR stakeholders in identifying needs related to HR business processes, digital workflows, reporting and system enhancements.
• Assist in translating HR requirements into functional specifications for SAP HCM, SuccessFactors, and other HR systems.
• Conduct preliminary analysis of change requests, documenting process flows and system impacts.
• Administer HR systems from the functional perspective, manage enhancement requests, identify process improvements.
• Support senior COR/DIT staff in the functional testing of new HR SYSTEMS features, patches, upgrades and enhancements.
• Prepare and execute test scripts; help coordinate user acceptance testing with HR.
• Assist in validating system configurations and documenting test results.
• Provide Level 1/Level 2 support to HR users for SAP HCM modules (PA, OM, PT, SPM, etc.) and SuccessFactors.
• Review and create knowledge articles, training sessions, recurring issue analysis, and service improvement.
• Assist in troubleshooting functional issues and escalating technical items to senior colleagues as needed.
• Contribute to the development of user guides, training materials, and knowledge base articles.
• Draft functional documentation including business requirement documents, test plans, and user manuals.
• Support coordination with external implementation partners and developers.
• Assist senior staff in monitoring project timelines, deliverables and system change logs.
• Stakeholder coordination with COR/DIT and external vendors.
• Assist in data validation exercises related to HR master data and organizational management structures.
• Support HR in generating reports, dashboards and HR analytics using SAP, SuccessFactors or BI tools (Power BI/SAP BW).
• Contribute to quality assurance activities related to HR data migration or system reconciliation.

Requirements

• Advanced university degree (master’s or equivalent) in Information Technology, Computer Science, Information Systems, HR Information Management, or related field is required.
• Alternatively, a first level university degree or an advanced technical college diploma may be acceptable provided it is combined with additional 3 years of professional hand-on experience that is directly relevant to the expertise required by the specific assignment.
• A minimum of three (3) years of professional experience in the relevant field is required.
• Relevant professional experience in HR SYSTEMS systems, or enterprise applications is required.
• Experience supporting one or more systems such as SAP HCM, SuccessFactors, Oracle HCM, or similar HR platforms is a strong asset; together with experience in system testing, business process analysis, user support, or digital workflow automation is desirable.
• Experience with Microsoft Power Platform or IT service management tools such as TOPdesk is desirable.
• Experience in functional analysis, system testing, user support, or documentation within an HR or IT environment is desirable.
• Exposure to HR business processes (recruitment, payroll, time management, organizational management) is desirable.
• Experience in an international or multicultural environment is an asset.
• Fluency in written and spoken English is required.
• Fluency and/or working knowledge of another official UN language is desirable.

Skills

• HR Systems and Databases
• Enterprise Applications
• SAP HRIS
• SuccessFactors
• Oracle HR
• Systems testing
• Business Process Analysis
• User Support Management
• Digital Workflow Design
• Microsoft Power Platform
• IT Service Management
• Functional Analysis
• Documentation
• HR Processes
• Recruitment Processes
• Payroll Management
• Time Management
• Organizational Management
• Data Analytics
• Project Coordination

Languages

English