Technology for Development RapidPro & InForm Community Engagement Consultant

The consultant will manage and grow the RapidPro and InForm user community, maintain and expand product resources, support product management and evolution, and provide ongoing user support and platform monitoring for UNICEF's Digital Impact Division.

Responsibilities

• Manage and grow the RapidPro and InForm user community
• Maintain and expand product resources
• Support product management and evolution
• Provide ongoing user support and platform monitoring

Requirements

• Bachelor’s degree in English, Journalism, Communications or related field
• Five years of professional experience in communication and writing for an external audience
• Experience producing detailed technical product documentation
• Education/work experience in engineering/technical fields
• Experience working with and building open-source communities
• Experience using and deploying T4D and other T4D tools.
• Outstanding writing skills in the English language with demonstrated ability for logical and analytical writing as well as ‘de-jargoning’ technical language for a wider audience
• Strong working knowledge of RapidPro and Inform and or other digital public goods

Skills

• Technical Product Documentation
• Community Engagement
• Open-Source Community Building
• RapidPro
• InForm
• Digital Public Goods
• Technical Writing
• De-jargoning Technical Language
• User Support Management
• Platform Monitoring
• Product Management
• Communication for External Audience

Languages

English