Digital Impact Officer (Technology for Development)

The Digital Impact Officer supports UNICEF's Digital Impact Division by managing and improving the digital advisory service TeamOne, providing advisory support for digital, data and AI solutions, and contributing to knowledge management and capacity building to strengthen programme delivery and monitoring.

Responsibilities

• Manage and improve the TeamOne digital advisory service by monitoring requests and service levels, analyzing usage and user feedback, maintaining clear workflows and guidance, and connecting programme teams with the right expertise.
• Support the identification, assessment and sustainable scale-up of digital, data and AI solutions through broader advisory support.
• Contribute to knowledge management, digital capacity building and learning to strengthen programme delivery, systems and monitoring.

Requirements

• A university degree (Bachelor's Degree or equivalent) in Digital Transformation, Business Analysis, ICT Management, Computer Science, Innovation, Digital Development, International Development or another relevant technical field.
• A minimum of 2 years of professional experience in information communication technology for development (ICT4D) in a large international organization or corporation.
• Experience identifying, designing and implementing solutions for large-scale projects with technical components.
• Experience coordinating the work of external vendors and software developers and experience supporting business analysis, budgets, contracts, project management and procurement.
• Experience with ICT, mobile and web-based technologies, particularly designing or deploying tools appropriate to the region.
• Exposure to UNICEF, UN or other INGO programmatic areas, including in health, nutrition, child protection and education.
• Experience applying technical solutions to address programmatic issues.
• Skills aligned with the UNICEF Digital Skills Taxonomy including AI Literacy, Business Analysis, Business Continuity Planning, Capacity Building, Digital Advisory, Digital Measurement, Evaluation and Insight, Digital Transformation and Enablement, Emergency Preparedness and Disaster Recovery Planning, Global Digital Readiness and Inclusion, Knowledge Management, Procurement and Sourcing, Project Management, and Stakeholder and Business Focus.
• Digital Operations expertise including Telecoms Equipment Maintenance, Digital Solutions, Human-Centered Design (HCD), Information Security, and IT Quality Assurance and Management.
• Strong personal and soft skills including analytical thinking, effective communication, and a commitment to continuous learning.
• Proficiency in English is required.
• Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.
• Experience in Open Source, mobile and emerging technology applied to UNICEF programme areas is desirable.
• Experience with RapidPro, Primero, DHIS2, ODK and other digital public good technologies, and deploying, maintaining and scaling these technologies is considered an asset.
• Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

Skills

• Digital Transformation
• Business Analysis
• ICT Management Systems
• Large-scale Project Execution
• Implementation Coordination
• Software Development Coordination
• Budget Management
• Contract Management
• Project Management
• Procurement
• Mobile Technology Deployment
• Web-based Technology Deployment
• Programmatic Technical Solutions
• AI Literacy
• Business Continuity
• Capacity Building
• Digital Advisory
• Digital Measurement and Evaluation
• Digital Transformation and Enablement
• Emergency Preparedness
• Disaster Recovery
• Global Digital Readiness
• Knowledge Management
• Sourcing and Purchasing
• Stakeholder Engagement
• Telecom Equipment Maintenance
• Human Centered Design
• Information Security
• IT Quality Assurance
• Open Source Technology
• RapidPro
• PRIMERO
• DHIS2 Knowledge
• ODK

Languages

English