Content Management Consultant – Bebbo Parenting Programme

The consultant will support the Bebbo Parenting Programme by managing digital content for the Bebbo parenting application, ensuring quality assurance, localization, and coordination with technical and non-technical stakeholders. The role involves remote support to country teams, development of user guidance, and delivery of virtual training.

Responsibilities

• Manage digital content for the Bebbo parenting application using a Drupal-based Content Management System (CMS).
• Create, edit, organize, localize, publish and quality-assure content and media for the Bebbo application.
• Support country, field or client teams remotely by troubleshooting, providing workflow guidance, follow-up and coordination with technical and non-technical stakeholders.
• Develop user guidance, standard operating procedures or training materials.
• Deliver virtual training, demonstrations or technical clinics to support content management.
• Coordinate resolution and retesting of issues with developers or technical service providers.
• Manage multiple country requests and deliverables with limited supervision.
• Ensure adherence to UNICEF digital, accessibility, data-protection and child-safeguarding standards.

Requirements

• An advanced university degree (Master's or higher) in communications, marketing, digital media, information management, information systems, information and communication technology, library or information science, international development, social sciences, business administration, or another field relevant to the assignment.
• A minimum of five (5) years of progressively responsible professional experience in digital content management, content operations, digital communications, product support, knowledge management or a closely related field.
• At least two (2) years of experience supporting content management of a consumer-facing digital product, mobile application or web platform, preferably in parenting, early childhood development, health, education or another public-interest area.
• Demonstrated hands-on experience of more than two (2) years using a content management system to create, edit, organize, localize, publish and quality-assure content and media.
• Practical experience with Drupal or another enterprise or open-source CMS is required; direct Drupal experience is highly desirable.
• Demonstrated experience supporting country, field or client teams remotely, including troubleshooting, workflow guidance, follow-up and coordination with technical and non-technical stakeholders, and developing technical documentation.
• Experience developing user guidance, standard operating procedures or training materials and delivering virtual training, demonstrations or technical clinics.
• Good understanding of CMS roles, permissions, editorial workflows, metadata, taxonomies, media management, versioning, translation or localization and content quality assurance.
• Ability to document issues clearly with reproducible steps and evidence and to coordinate resolution and retesting with developers or technical service providers.
• Strong organization, facilitation and written communication skills, with the ability to manage multiple country requests and deliverables with limited supervision.
• Ability to work effectively with multidisciplinary teams of programme specialists, content experts, communications colleagues, designers, developers, vendors and government or implementing partners.
• Knowledge of UNICEF's operating environment and ability to apply UNICEF digital, accessibility, data-protection and child-safeguarding standards.
• Fluency in English, both written and spoken, is required.

Skills

• Digital Content Management
• Content Operations
• Digital Communications
• Knowledge Management
• Content Management Systems
• Drupal
• CMS Roles and Permissions
• Editorial Workflows
• Metadata Management
• Taxonomy Management
• Media Management
• Content Localization
• Content Quality Assurance
• Technical Documentation Production
• Virtual training
• User Guidance
• Standard Operating Procedures Implementation
• Workflow Troubleshooting
• Stakeholder Coordination
• Child-Safeguarding Standards
• Data Protection Standards

Languages

English