Business Analyst (Partnerships Effectiveness, Knowledge & Learning)

The Business Analyst provides coordination and analytical support to strengthen partnerships effectiveness and delivery of the 2026-2029 Strategic Plan within UNICEF's Public Partnerships and Resource Mobilization Division. The role supports UNISON adoption, partnership intelligence, skills and capability mapping, learning and knowledge management, AI and digital transformation, and strategic change initiatives.

Responsibilities

• Provide dedicated coordination and analytical support to connected areas of work that strengthen PPR's partnerships effectiveness and delivery of the 2026-2029 Strategic Plan.
• Support UNISON adoption and partnership intelligence across PPR teams.
• Conduct functional skills and capability mapping to build an evidence base for a knowledge-enabled learning architecture aligned with PFP's Academy model.
• Coordinate PPR's participation in the Skills Academy as a cross-cone initiative, including development of PPR trainings.
• Manage learning and knowledge management initiatives.
• Support AI and digital transformation efforts within the Division.
• Contribute to the Division's strategic change initiatives.
• Gather evidence, consolidate information, draft outputs for clearance, and follow up until tasks are closed out.
• Work across every PPR section and office, in NYHQ and in the field, connecting workstreams that no single section owns into one coherent effort to strengthen partnerships effectiveness.

Requirements

• A Bachelor’s degree in human resources, information technology, organizational development, organizational psychology, public administration, international relations, social sciences or a related field.
• A minimum of two years of relevant professional experience in human resources, learning and development, knowledge management, organizational development, project coordination or a closely related area.
• Experience in one or more of the following is required: functional skills or competency mapping, workforce planning, learning and development, or HR business partnering.
• Experience creating surveys, assessments or mapping exercises — including data collection, consolidation, analysis and presentation of findings.
• Experience compiling, analyzing and presenting HR, workforce or programme data (e.g., gap analyses, dashboards, management reports).
• Experience supporting the roll-out or adoption of a corporate system (e.g., CRM, ERP, HR or learning platform), including user support and training is required.
• Strong organizational skills and attention to detail.
• Fluency in English language is required.
• Working knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
• A master’s degree in a relevant field is an asset.
• Familiarity with a CRM platform such as UNISON or Salesforce is desirable.
• Confident use of collaboration, information and digital productivity tools (SharePoint, Teams and similar).
• Exposure to AI-enabled tools or digital transformation initiatives is desirable.
• Experience coordinating training, workshops or events from planning through to follow-up is desired.
• Exposure to skills-to-learning content mapping, a digital learning academy or platform, or knowledge management systems is a strong advantage.
• Exposure to the partnerships, resource mobilization or external relations function is an advantage.
• Prior UNICEF or UN system experience is highly desirable.

Skills

• Human Resources Management
• Learning and Development
• Knowledge Management
• Organisational Development
• Project Coordination
• Functional Skills Mapping
• Competency Mapping
• Workforce Planning
• HR Business Partnering
• Survey Design
• Data Collection
• Data Analysis
• Data Presentation
• HR Data Management
• Workforce Data Analysis
• Programme Data Analysis
• Gap Analysis
• Dashboard Development
• Management Reporting
• Corporate System Roll-out
• User Support Management
• Training Delivery
• CRM Platform
• ERP Systems
• Learning Platform
• SharePoint Development
• MS Teams
• Productivity Tools

Languages

English