Application Support Technician (M365 Power Platform and Fabric)

The Application Support Technician provides M365 Power Platform and Fabric support within the Digital Solutions Centre Division, supporting implementation and ongoing support of M365 services for UNICC and its clients. The role involves administration, configuration, monitoring, and user support of Power Platform and Fabric solutions.

Responsibilities

• Provide M365 Power Platform and Fabric administration and management; administrate the general tenant policies according to the governance and best practices; administrate and configure different M365 products
• Support the adoption, configuration, and effective use of scalable Power Platform and Fabric solutions across UNICC partner organizations
• Assist in evaluation, configuration, and installation of new Power Platform and Fabric features in accordance with established governance, the United Nations policies and guidelines and industry best practices
• Be responsible for implementing, managing and maintaining standard configurations, monitoring and analysis tools
• Work in close collaboration with other technical teams, such as Cybersecurity, Information Management, and Service Management
• Assist in deploying of monitoring and analysis tools for Power Platform and Fabric services, and in implementing processes to assist in operational support of Power Platform and Fabric services
• Provide timely resolution of tier-2 end-user support issues related to Power Platform and Fabric services and escalate tier-3 issues to the designated vendor support channels
• Assist in drafting and updating of technical documentation on the Power Platform and Fabric services and related procedures and operations
• Apply responsible AI practices when using AI-enabled tools, in line with UNICC policies, including human oversight, validation of AI-generated outputs, confidentiality, data protection, information security and auditability
• Work increasingly through automation and AI-enabled tools and optimize own tasks, workflows and data ingestion where possible
• Provide other ad hoc support either within the team or in other teams as required – this includes the participation in special projects or support to service delivery for short period of time on a part-time or full time basis upon request from the senior management

Requirements

• Five (5) years of relevant IT experience, including at least one year of experience working with customers on Cloud and M365 specific solutions and deployments
• Excellent knowledge and hands-on experience as a Power Platform administrator, including environments, connectors, governance controls, and tenant administration
• Excellent knowledge and hands-on experience as a Fabric and Power BI administrator, including tenant settings, capacities, OneLake, workspaces, data gateways and governance controls
• Good experience in scripting and automation, in particular PowerShell scripting, Microsoft Graph and other automation technologies such as Python
• Experience analysing, troubleshooting, and providing solutions for technical issues
• Experience preparing and maintaining technical documentation, operational procedures, and user guidance
• Secondary school diploma, supplemented by specialized training in IT
• Desirable: Experience developing and maintaining customized reporting solutions and dashboards to support Microsoft 365 service monitoring, usage analysis, and operational decision-making
• Exposure in IT Service Management (ITSM: ISO 20000), ITIL framework and other industry standards
• Understanding of UNICC products and services
• Previous experience with AI tools on task automation and optimization
• Desirable: Microsoft Certification in Power Platform, Power BI or Fabric
• Other relevant M365 Certifications
• Certification in IT Service Management (ISO 20000 and/or ITIL)
• English: Expert knowledge is required
• Knowledge of the local language of the Duty Station is an advantage

Skills

• Power Platform Management
• Fabric administration
• Power BI Administration
• Tenant administration
• Governance Controls
• PowerShell Scripting
• Microsoft Graph automation
• Python Scripting
• Technical Troubleshooting
• Technical Documentation Production
• Operational Procedures
• User Guidance
• Cloud Solutions
• IT Service Management
• ITIL Framework Implementation
• M365 service monitoring
• Customized reporting solutions
• Dashboard Development
• Microsoft 365 Administration
• AI tools for automation
• ISO 20000 certification

Languages

English