Salesforce Database & MarTech Intern

The Salesforce Database & MarTech Intern will support the expansion of UNHCR's Private Sector Partnerships programme in Malaysia by assisting in the administration and operation of the Salesforce database and marketing technology ecosystem. The role involves supporting fundraising activities through data management, system troubleshooting, and reporting to enhance donor acquisition and retention.

Responsibilities

• Assist in admin operation of UNHCR Salesforce database and MarTech ecosystem, including payment gateway and marketing automation tool, working closely with UNHCR Local and Regional teams.
• Assist in identifying business needs, system performance, pain points, and improvements.
• Assist in assessing team requests for operational issues, bug fixes, and improvements. Troubleshoot, resolve system issues, and escalate relevant issues as needed following UNHCR operational ticketing process, ensuring high system reliability.
• Assist in monitoring data cleanliness and proactively identify opportunities for data cleansing. Work with relevant teams to clean identified datasets and optimize data quality.
• Assist in building and maintaining Salesforce and GCP-based reports and dashboards, including admin-focused reports.
• Support business end users in building reports and dashboards across different aspects of fundraising and marketing performance, using SQL to extract and transform data from the data lake and visualisation tools (e.g., Power BI or Tableau) to deliver clear, actionable insights.
• Assist to support relevant activities of Salesforce package upgrades as required.
• Perform other related duties as required.

Requirements

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO.
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.
• Not have exhausted the maximum cumulative internship period with UNHCR, including any prior internships (8 months for full-time and 12 months for part-time).
• First Required Language is English at B2 level.
• Knowledge of managing database and marketing technologies for the purpose of donor acquisition and donor retention/development.
• Knowledge of Microsoft Office especially Microsoft Excel is a must.
• Experience in using SQL and visualization tools (PowerBI, Tableau) is strongly desirable.
• Attention to details, high accuracy and result oriented.
• Ability to collaborate with others, with a flexible and positive attitude.
• Strong communication and interpersonal skills.
• Able to work independently and under pressure.

Skills

• Salesforce Database Management
• Marketing Technology Management
• Donor Acquisition Strategies
• Donor Retention Strategies
• MS Excel
• SQL
• Power BI
• Tableau
• Data Management
• System Troubleshooting
• Reporting

Languages

English