PSP Fundraising Intern (Donor Care & Development)

This internship supports the Donor Care & Development team in managing donor communication programs to enhance donor experience and strengthen relationships with UNHCR supporters. The intern will assist in producing communication materials, managing donor engagement, supporting events, and analyzing donor data.

Responsibilities

• Support to produce online and/or offline donor communication materials to strengthen donor engagement and retention, including emails, direct mail, web, WhatsApp, social media and Telemarketing.
• Support with research and development of donor communication materials via internal media library and other UNHCR platforms.
• Manage and analyse donor communication engagement for online and offline communication channels.
• Liaise with, monitor and review outsourced vendor services performance such as printing, mailing, creative services, etc.
• Update reports from donor communication platforms such as Selligent, etc.
• Support with planning and execution of donor events.
• Assist in monitoring, analysing and consolidating donor data from both external and internal platforms.
• Manage donor enquiries when required.
• Perform other related duties as required.

Requirements

• Be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate/undergraduate school programme from a university or higher education facility accredited by IAU/UNESCO.
• Have completed at least two years of undergraduate studies in a field relevant or of interest to the work of UNHCR.
• Not have exhausted the maximum cumulative internship period with UNHCR, including any prior internships (8 months for full-time and 12 months for part-time).
• First Required Language is English at B2 level.
• Proficiency in Microsoft Office 360 (Excel, Words, PowerPoint and Outlook).
• Familiar with media design platforms such as Canva.
• Knowledge of additional language will be an added advantage.
• Independent, fast-learner and proactive.
• Must be eligible to reside and legally work in Malaysia during the internship period.

Skills

• Donor Communication
• Donor Engagement Strategies
• Communication Materials Development
• Event Support
• Donor Analytics
• MS Excel
• MS Word
• MS PowerPoint
• Microsoft Outlook
• Media Development
• Canva

Languages

English