Protection Case Management Assistant

The Protection Case Management Assistant supports UNHCR's protection activities by providing interpretation, translation, and case management assistance for refugees and asylum seekers. The role involves supporting RSD, resettlement, and complementary pathway processes, ensuring accurate communication and documentation.

Responsibilities

• Provides interpretation during RSD, resettlement, and complementary pathway interviews with persons of concern to UNHCR and for other protection work as needed.
• Translates documents to support RSD, resettlement, and complementary pathways cases, as well as other protection-related documents as needed.
• Travels with RSD-RST and CPW staff on missions to the field for interpretation and other assistance, as needed.
• Ensures accuracy of terms and terminology used by persons of concern to UNHCR during interviews and in translated documents.
• Ensures translations are written with style, correct grammar and spelling.
• Provides RSD, resettlement and complementary pathway counselling to, and respond to queries from asylum seekers and refugees, including in the context of the notification of decisions on individuals’ cases.
• Conducts phone screening and identification interviews for RSD-RST and CPW case processing when required in accordance with RSD-RST standard operation procedures and other guidance documents.
• Prepares written documentation for completing phone screening and identification forms for RSD-RST and CPW cases and submits them for review to senior managers.
• Ensures the database (proGres) and all electronic records / efiles for individual cases are updated in a systematic and timely manner, ensuring the integrity of the data.
• Assists with post-submission activities such as ongoing counselling, batch updates in the database (proGres), liaising with relevant actors as needed.
• Performs other related duties as required.

Requirements

• High School Diploma or higher with relevant experience in humanitarian or related fields.
• A minimum 1-year relevant work experience, particularly with UNHCR, partner or similar organization in protection-related activities.
• Very good knowledge of English, Dari, Pashto, and Urdu – a minimum, and other locally used languages by refugees (spoken and written) such as Balochi, Tajik, etc. would be an asset.
• IT-Computer literate and familiarity with UNHCR database an asset.

Skills

• Protection Case Management
• Interpretation
• Translation
• Refugee Protection Principles
• Asylum Seeker Support
• UNHCR Database
• Case Documentation
• Resettlement Process Support
• Complementary Pathways Support
• Computer Literacy

Languages

English, Dari, Pashto, Urdu