Knowledge Management & Communications Support Intern

The Knowledge Management & Communications Support Intern will provide operational and administrative assistance to streamline digital asset management, structure internal and external communications repositories, support international media monitoring and reporting, assist with web and data visualization tasks, and facilitate smooth team workflows under the supervision of the Communications Officer at UN-Habitat.

Responsibilities

• Categorize, tag (including metadata, captions and copyright), and archive photo, video and multimedia assets to ensure taxonomy and usage rights compliance.
• Structure and maintain the Communications Unit SharePoint/Hub, maintaining organized folders for press releases, talking points, FAQs, human-interest stories, graphic design assets, and publications.
• Store, organize, and distribute official communications resources, ensuring compliance with UN/UN-Habitat and Local2030 Coalition branding guidelines.
• Assist in organizing and archiving corporate messaging, speech drafts, Q&A documents, and high-level briefing packages for easy access during missions.
• Support the development and regular updating of structured contact lists of focal points from Local2030 Hubs, Coalition UN Member Entities, Steering Committee communications desks, and partner networks.
• Assist in reviewing, editing, and quality-checking content, articles, and knowledge materials submitted by internal and external contributors before publication on the Local2030 website.
• Compile web traffic analytics, monitor keyword performance, and track SEO metrics to evaluate website engagement and content reach.
• Assist in gathering quantitative and qualitative data (surveys, campaign reach, event analytics) and prepare preliminary charts, tables, and graphs for data-driven reporting.
• Assist in daily/weekly tracking of global developments relevant to sustainable development, multilevel governance and SDG localization and major UN announcements.
• Maintain an updated database of international media outlets, journalists, and press desks interested in SDG localization.
• Collate performance metrics across digital campaigns, web traffic and media pickups to help draft monthly and quarterly communications impact reports.
• Assist in drafting, editing, and distributing internal messages, periodic team communications, and Secretariat updates.
• Help design and test creative ways to keep the Secretariat team informed, connected and engaged (e.g., visual monthly highlights, interactive Teams channels, quick video recaps).
• Support coordination between the Communications team and other Secretariat teams to gather internal news, mission highlights, and project updates.

Requirements

• Be enrolled in a graduate school programme (second university degree or equivalent, or higher), or be enrolled in the final academic year of a first university degree program (minimum Bachelor's level or equivalent), or have graduated with Bachelor's degree, Masters, PhD or equivalent.
• Be computer literate in standard software applications (Microsoft Office Suite).
• Have demonstrated a keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter.
• Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, including willingness to understand and be tolerant of differing opinions and views.
• Preferred areas of study: Currently enrolled in or recently graduated from a Bachelor’s, Master’s, or Ph.D. programme in Knowledge Management, Communications, Information Science, International Relations, Journalism, Data Analytics, or related field.
• Applicants to the UN Internship Programme are not required to have professional work experience but must have a field of study closely related to the internship.
• Applicants must provide official proof of enrollment or graduation at the time of application or later stage.
• Proficiency in computer software applications (e.g., Word, Excel, PowerPoint, SharePoint, Teams) is required.
• Experience or familiarity with managing structured file systems, digital asset libraries, databases, or tracking web/media analytics is desirable.
• Fluency in oral and written English is required.
• Knowledge of Spanish is desirable.
• Knowledge of another UN language is desirable.

Skills

• Microsoft Office Suite
• Word
• Excel
• Power Point
• SharePoint Development
• Teams
• Knowledge Management
• Communications Support
• Digital Asset Management
• File System Management
• Database Management
• Web analytics
• Media Monitoring
• Data Visualization
• International Communication
• Multicultural Interaction

Languages

English, Spanish, French