IT Assistant

The IT Assistant is responsible for supporting the implementation of IT policies and standards, providing IT support services to UNFPA and WHO Country Offices in Luanda, Angola, and ensuring the effective functioning of hardware, software, and network administration for both agencies.

Responsibilities

• Ensure compliance with corporate information management and technology standards, guidelines and procedures for the Country Office technology environment.
• Provide support for the use of Quantum and Business Management System (UNFPA and WHO’s implementation of Enterprise Resource Planning respectively) functionality for improved business results and improved client services.
• Provide inputs to preparation of results-oriented work plans.
• Train users on new systems and orient newcomers on UNFPA and WHO web, intranet and ERP systems.
• Provide and adapt interpretations to IT policies and practices for staff.
• Ensure compliance of IT activities with UNFPA and WHO’s rules, regulations, policies and strategies; proper design and functioning of the IT and MIS systems.
• Serve as the first point of contact for IT Services for both UN agencies.
• Manage installation of commercial and in-house developed software and related upgrades.
• Ensure the upgrading of patch and anti-virus programmes on a timely basis.
• Ensure monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Supervise and support the filing index and structure so that information retrieval is easy.
• Manage outsourcing, undertake preliminary negotiations on information technology-related contracts, monitor vendor performance, and recommend necessary action to management on satisfactory completion of work and deliverables.
• Perform the functions of information technology help desk for the Country Office.
• Ensure that desktop, laptop and server passwords and related policies are in line with established corporate standards; Management of security and administrative rights to PCs and laptops.
• Provide support to users in virus detection, removal and prevention. Ensure that unauthorized software is not loaded onto computers.
• Implement Business Continuity Plans (BCPs) in case of emergency (from an Information Technology perspective).
• Troubleshooting and monitoring of network problems.
• Responding to user needs and questions regarding network access for both UN agencies.
• Support establishment of Country Office databases e.g. e-filing, electronic library directory, consultancy database, and database for common vendors; ensures orientation and coaching provided to staff on these databases/systems.
• Support development and maintenance of a library of IT related reference materials.
• Manage the IT inventory and stock of supplies and spare parts.
• Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of IT support to key events for both UN agencies as well as implementing partners.
• Manage the telephone system, printing and circulating monthly bills and make sure private bills are paid according to both UN agencies regulations.
• Ensure that Information Technology related utility bills are paid on time.
• Recommend and assist in the procurement of IT equipment and services according to MIS standards and specifications.
• Participate in inter-agency working groups to ensure both UN agencies’ issues and concerns are represented, including Business Operating Strategies (BOS).
• Stand-in for other team members on selected functions as may be required.
• Carry out any other duties as may be required by UNFPA and WHO leadership.

Requirements

• Completed Secondary Level Education required.
• First level university degree preferred in IT, Computer Science, Management Information Systems, business administration or related field.
• 5 years of relevant working experience, including network administration, support to management of hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design.
• Relevant certifications in hardware and software management and application required, including Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP).
• Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate Information Technology security and viral protection systems, ERP.
• Some experience in client support such as a Help Desk or User Support Unit.
• Advance knowledge of spreadsheet and database packages, experience in handling web-based management systems and ERP systems.
• Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.
• Previous experience with a multilateral or international organization, notably with United Nations (UN) is highly desirable.
• Demonstrated ability to work in a team.
• Fluency in oral and written Portuguese and English is required.
• Working knowledge of another UN Official Language is an asset.

Skills

• Network Administration
• Hardware Management
• Software Management
• Telecommunications Facilities
• Windows Operating System
• Web Design
• Cisco Certified Network Professional
• Microsoft Certified Systems Engineer
• Microsoft Certified Professional
• PC/LAN Operating Systems
• Information Technology Security
• Viral Protection Systems
• ERP Systems
• Help Desk Support
• User Support Management
• Spreadsheet Packages
• Database Packages
• Web-based Management Systems
• Business Process Reengineering

Languages

Portuguese, English