Digital Outreach Assistant

The Digital Outreach Assistant supports communication activities for TWAS and IAP, including managing social media, producing multimedia content, and maintaining digital platforms. The role involves drafting digital content, supporting events, and enhancing online visibility aligned with organizational priorities.

Responsibilities

• Draft, edit and adapt short‑form texts for digital use, including social media posts, captions, announcements and short newsletter blurbs, based on approved inputs and guidance.
• Manage the day‑to‑day operation of social media channels, including performance monitoring.
• Support the preparation and dissemination of IAP communication outputs.
• Provide communication support for IAP meetings, workshops and events.
• Handle the technical and graphic production of newsletters, including layout, formatting, visual presentation and distribution using established templates and platforms.
• Produce visual content, including basic editing of short videos and the design of graphic materials, in line with established visual identity guidelines.
• Support web and digital platforms, including assisting with website updates, basic web design and web development tasks, and liaising with technical service providers as required.
• Maintain digital assets, contact databases, archives and basic analytics, including organizing photo and video archives, supporting the use of Google Analytics, and providing performance data to the supervisor.

Requirements

• Completed secondary, technical and/or vocational school.
• A minimum of five years relevant experience in public information, communications production or website management.
• Experience in implementing social media strategies and campaigns.
• Excellent skills in writing, editing, content production and information dissemination for online audiences.
• Excellent planning and organisational skills, with attention to detail.
• Ability to take the initiative and to innovate.
• Results focus.
• Team player.
• Knowledge sharing.
• Proficiency in MS Office (Word, Excel and PowerPoint).
• Good experience with specialised graphic design and editing softwares, HTML, Content Management Systems, Google Analytics, and website management.
• Excellent knowledge of English (oral and written).
• Very Good knowledge of Italian (oral and written).
• Time spent working in an international and/or multicultural setting would be an advantage.
• Knowledge of database systems is an asset.

Skills

• Public Information
• Communications Content Production
• Website Management
• Social Media Strategy
• Social Media Campaigning
• Content Writing
• Content Editing
• Content Creation
• Information Dissemination
• Microsoft Office Suite
• Graphic Design Software
• Editing Software
• HTML
• Content Management Systems
• Google Analytics
• Database Systems

Languages

English, Italian