Skills Coordination Intern

The Skills Coordination Intern will support the Knowledge Project in Dubai by assisting with communication, learner management, partner engagement, data management, and other tasks to implement the Future Skills Academy. The role involves responding to inquiries, supporting learning platform management, and contributing to communication materials.

Responsibilities

• Support in responding to emails and inquiries received through the official Knowledge Project email address (in both Arabic and English) in a timely and professional manner.
• Assist in managing and responding to messages and requests received via WhatsApp and other designated communication channels (in both Arabic and English).
• Support the management of the learning process through the project’s learning platform, including tasks related to learner enrollment, access, and progress tracking.
• Assist with partner engagement activities, including coordination, follow-up, and documentation of partner interactions (in both Arabic and English as needed).
• Help in collecting, organizing, and maintaining data related to learners, partners, and programme progress.
• Assist in preparing and providing data and content for communication materials, reports, and presentations (in both Arabic and English).
• Provide general assistance with the implementation of Future Skills Academy activities and carry out other related tasks as needed.
• Support the team with any other substantive tasks requested by the Project.

Requirements

• Be enrolled in a postgraduate degree (such as a Master’s or higher) or be in the final year of a Bachelor’s degree or equivalent or have recently graduated from a university (Bachelor’s, Master’s, or higher) and start the internship within one year of graduation or be enrolled in a postgraduate professional traineeship programme where the internship is a requirement.
• Relevant previous experience is a plus.
• Proficiency in Microsoft Office tools.
• Experience in supporting educational initiatives, including coordinating learning activities for university students and recent graduates.
• Familiarity with online learning platforms and Massive Open Online Courses (MOOCs) such as Coursera or similar digital education tools.
• Ability to assist learners in navigating educational content and tracking progress within digital learning environments.
• Fluency in Arabic and English (both oral and written) is required.

Skills

• Microsoft Office Suite
• Educational Initiatives Support
• Learning Activities Coordination
• Online Education Platforms
• MOOCs Familiarity
• Learner Support
• Digital Learning Management Systems
• Data Management
• Communication Materials Development
• Partner Engagement

Languages

Arabic, English