IT Analyst (Infrastructure Analyst for Integrated National Health Laboratory Information System (SILNAS))

The IT Analyst will be responsible for implementing, monitoring, and managing the IT infrastructure for the Integrated National Health Laboratory Information System (SILNAS) in Indonesia. This role involves ensuring the reliability, scalability, and security of infrastructure components including cloud and on-premises environments, network communications, and information security throughout the project lifecycle.

Responsibilities

• Plan, design, and implement IT infrastructure for SILNAS covering cloud-based environments and on-premises datacenter, including server provisioning, storage configuration, and virtualization setup.
• Configure and deploy production, staging, and development environments to support the SILNAS application lifecycle.
• Design and implement high availability, load balancing, and disaster recovery mechanisms to ensure system reliability and continuity.
• Coordinate with cloud service providers and datacenter operators to ensure infrastructure readiness and compliance with technical specifications.
• Develop and maintain comprehensive infrastructure documentation including architecture diagrams, configuration records, and standard operating procedures (SOPs).
• Design and implement a comprehensive information security framework for SILNAS, including identity and access management (IAM), data encryption at rest and in transit, and network security controls.
• Execute regular security assessments, vulnerability scanning, and penetration testing to identify and remediate potential threats.
• Deploy and administer firewall configuration, intrusion detection/prevention systems (IDS/IPS), and security information and event management (SIEM) solutions.
• Ensure strict adherence to the national data privacy regulations and international information security standards (ISO 27001).
• Formulate and maintain comprehensive incident response plans and security policies for the SILNAS ecosystem.
• Design, configure, and maintain network infrastructure including WAN, VPN, and internet connectivity to support SILNAS operations across multiple locations.
• Implement and oversee network segmentation, routing, switching, and bandwidth management to optimize performance and security.
• Facilitate seamless network integration between cloud environments, on-premise datacenter, and health laboratory facilities across Indonesia.
• Proactively troubleshoot and resolve network-related issues to minimize downtime and ensure service availability.
• Conduct proactive monitoring of servers, network devices, and security systems using monitoring tools (e.g., Zabbix, Nagios, Grafana, Prometheus, or equivalent) to ensure optimal performance and early detection of issues.
• Identify, diagnose, and resolve infrastructure-related bugs, system errors, and performance bottlenecks in a timely manner.
• Establish and manage automated alerting and escalation procedures for critical infrastructure events.
• Execute routine system health checks, log analysis, and capacity planning to ensure infrastructure scalability.
• Provide periodic reports on system uptime, incident resolution, and security posture to project management.
• Provide hands-on technical assistance and guidance to the MOH IT team and SILNAS developers on infrastructure-related matters.
• Monitor the progress of infrastructure implementation activities against project timelines and milestones.
• Conduct quality assurance reviews on infrastructure deployments to ensure compliance with technical standards and project requirements.
• Facilitate training sessions and knowledge transfer workshops to build internal capacity of counterpart on infrastructure management.
• Prepare and present progress reports, risk assessments, and recommendations to the project steering committee.
• Ensure facilitation of knowledge building and knowledge sharing.
• Avoid any kind of discriminatory behavior including gender discrimination and ensure that human rights and gender equality is prioritized as an ethical principle within all actions.
• Activities are designed and implemented in accordance with Social and Environmental Standards.
• Differentiated needs of women and men are considered.
• Inclusive approach is reflected within all actions and implementations.
• Necessary arrangements to provide gender parity within all committees, meetings, trainings etc.

Requirements

• Advanced university degree (Master's degree or equivalent) in Information Technology, Computer Science, Computer Engineering, Electrical Engineering, Telecommunications, or other relevant IT-related field is required; or a first-level university degree (Bachelor's degree) in Information Technology, Computer Science, Computer Engineering, Electrical Engineering, Telecommunications, or other relevant IT-related field in combination with two additional years of relevant work experience will be given due consideration in lieu of Master's Degree.
• Applicants with a Master's degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a Bachelor's degree (or equivalent) are required to have a minimum of two (2) years of experience in cloud environments and on-premises datacenter operations.
• Experience working effectively with a wide range of stakeholders.
• Proven experience planning, designing, and managing hybrid IT infrastructure, including hands-on experience with cloud platforms (Amazon Web Services /AWS, Azure, Google Cloud Platform/GCP) and on-premise datacenter management (virtualization like VMware/Hyper-V/ storage management, or server provisioning).
• Demonstrated experience implementing high availability, load balancing, and disaster recovery solutions, combined with knowledge of modern containerization technologies (Docker, Kubernetes) or Continuous Integration or CI/ Continuous Deliver / CD pipeline infrastructure.
• Experience in security implementation (firewalls, IAM, encryption, vulnerability assessments, and ISO 27001 standards).
• Proven experience working in the health sector, with specific exposure to designing, managing, or integrating infrastructure for large-scale health information systems.
• Strong track record of experience in collaborating with national/subnational government entities (specifically MoH) or international development agencies.
• Fluency in English and Bahasa Indonesia is required.

Skills

• Cloud Environments
• On-Premises Datacenter Operations
• Hybrid IT Infrastructure
• AWS Services
• Azure
• Google Cloud Platform
• VMware
• Hyper-V
• Storage Management
• Server Provisioning
• High Availability Implementation
• Load Balancers
• Disaster Recovery
• Containerization Technologies
• Docker Containers
• Kubernetes
• Continuous Integration
• Continuous Delivery Pipeline
• Security Implementation
• Firewalls
• Identity and Access Management
• Encryption
• Vulnerability and Risk Assessment
• ISO 27001 Standards
• Health Information Systems Infrastructure
• Stakeholder Engagement
• Collaboration with Government

Languages

English, Bahasa Indonesia