Information Technology and Administrative Intern - Turkish Speaking - Office Based - Full Time

The Information Technology and Administrative Intern will support ICPSD’s information technology infrastructure and administrative operations in Istanbul, Türkiye. The role involves ICT support, digital platform administration, and knowledge management to enhance the Centre’s work on sustainable development.

Responsibilities

• Assist in ensuring compliance with corporate information management and technology standards within the office environment.
• Assist in the administration of SharePoint sites by organizing files, managing permissions, and ensuring a streamlined internal knowledge management flow.
• Support the development of basic PowerApps or digital forms to automate routine office tasks and improve data collection efficiency.
• Assist with routine technical tasks, such as backup procedures and inventory updates.
• Assist in ensuring compliance with corporate information management standards across all digital platforms used by the team.
• Support the curation and archiving of digital assets (images, videos, etc.) using internal management systems.
• Collect and properly archive knowledge products from different programs and projects.
• Assist with communications support for events, workshops, including the dissemination of materials.
• Coordinate with colleagues to gather inputs for progress reports and advocacy activities.
• Maintain and update the organization’s information database and digital archives.
• Assist in managing website content updates and maintaining ICPSD’s social media channels, ensuring timely and accurate information is published.
• Support communications-related activities by preparing basic digital content and coordinating the dissemination of knowledge products through online platforms.

Requirements

• Currently enrolled in, or recently graduated from, a degree programme in Information Technology, Information Management, Computer Science, Business Administration, Development Studies, International Relations, or a related field.
• Applicants must be enrolled in a postgraduate degree programme, in the final academic year of a first university degree programme, or have recently graduated within one year.
• Demonstrated interest or prior experience in ICT support, digital platform administration, or information management (academic, volunteer, or professional).
• Familiarity with digital tools, content management systems, and social media platforms; experience with website updates or basic content publishing is an asset.
• Interest in international development and a basic understanding of the Sustainable Development Goals (SDGs).
• Proficiency in Microsoft 365 tools, including MS Office applications (Word, Excel, PowerPoint).
• Familiarity with SharePoint and its core functionalities (file organization, permissions management).
• Familiarity with PowerApps and its core functionalities (basic form/app development).
• Understanding of basic IT troubleshooting and user support (e.g., network access, software configuration, backup procedures) is an asset.
• Understanding of web development practices is an advantage; experience with web-based platforms or content management systems is an asset.
• Basic digital literacy, including familiarity with Canva or similar applications for preparing simple visual content, is an asset.
• Good written and verbal communication skills, with the ability to document technical processes clearly.
• Strong planning and organizational skills, with the ability to manage multiple tasks, meet deadlines, and maintain accuracy in managing data, documents, and digital records.
• Excellent interpersonal and communication skills, with the ability to coordinate and collaborate across diverse, multicultural stakeholders.
• Ability to work independently while demonstrating initiative and accountability.
• Pragmatic problem-solver with openness to innovation and willingness to explore new digital solutions.
• Adaptability, openness to feedback, and willingness to learn in a dynamic team environment.
• Strong spoken and written English and Turkish are required; knowledge of French, Arabic, Russian or another UN language is an asset.
• Commitment to UNDP's mission, vision, and values; sensitivity to cultural, gender, religion, race, nationality, and age differences; highest standards of integrity, discretion, and loyalty.

Skills

• IT Support
• Digital Platform Administration
• Information Management
• Content Management Systems
• Social Media Platforms
• Website Updates
• MS Office 365
• Microsoft Office Suite
• SharePoint Development
• Permission Management
• Power Apps
• Form Development
• IT Troubleshooting Support
• User Support Management
• Web Development Practices
• Digital Literacy
• Canva
• Technical Documentation Production
• Data Management
• Task Planning
• Multicultural Environment Coordination
• English Language Proficiency
• Turkish Proficiency

Languages

English, Turkish