Information Technology Analyst

The Information Technology Analyst will act as a main point of contact for IT systems, tools, and practices in provincial and local governments in Nepal. The role involves supporting e-Governance implementation, data management, ICT coordination, quality assurance, reporting, and mainstreaming gender equality and social inclusion in IT and e-Governance programmes.

Responsibilities

• Collaborate to implement e-Governance, data management and ICT at provincial and local levels, including strategic support and guidance on ICT and e-Governance.
• Support planning of PLGSP activities related to e-Governance & ICT and assist in preparation of strategic implementation plans and workplans.
• Support development and harmonization of ICT-based management tools, systems and guidelines at provincial and local levels.
• Facilitate sensitizations on ICT, e-Governance and data management concepts and challenges.
• Develop cross-learning systems between provincial and local governments on e-Governance and ICT.
• Work closely with entities including the e-Governance Commission on ICT and e-Governance work.
• Support development of training modules and packages on IT and e-Governance systems.
• Propose automation solutions for operations business activities.
• Strengthen e-learning and sharing systems in governance among stakeholders.
• Provide oversight and quality assurance on ICT and e-Governance work at provincial and local levels.
• Monitor Innovative Partnerships Fund work related to IT and e-Governance.
• Review work plans and develop result trackers for e-Governance and ICT work.
• Analyze information and provide inputs to annual work plans based on assessments.
• Support introduction of online information management systems and repositories.
• Ensure implementation of corporate ICT security requirements.
• Provide ICT Helpdesk services to provincial and local users.
• Document best practices and lessons learned from provincial and local levels.
• Coordinate with IT and e-Governance Analyst in Programme Coordination Unit to align activities.
• Support development of systems and tools for consolidated data and online reporting.
• Prepare reports relating to ICT and e-Governance for programme monitoring.
• Research and retrieve data for statistical charts, tables and reports.
• Provide ICT and e-Governance related information to programme teams.
• Provide inputs related to IT and e-Governance to GESI Specialist and support implementation of GESI tools.
• Ensure accessibility for women and marginalized groups in ICT and e-Governance systems.
• Facilitate capacity development sessions on GESI-responsive ICT and e-Governance.
• Support dissemination of information and good practices to promote GESI mainstreaming.
• Perform other duties as necessary for efficient functioning of the office and organization.
• Comply strictly with policies, code of conduct, and guidelines on Prevention of Sexual Exploitation and Abuse (PSEA).
• Comply with rules, regulations and policies of Government and UNDP related to ethics and integrity.

Requirements

• Advanced university degree (master's degree or equivalent) in e-Governance, Information and Communication Technology, Computer Science, or any other related field is required.
• A first-level university degree (bachelor’s degree) in the above-mentioned fields in combination with additional 2 years of relevant experience will be given due consideration in lieu of master’s degree.
• Applicants with master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience.
• Applicants with a bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of working experience in the area related to information and communication technology and e-governance with introduction of innovative strategies and tools in public service delivery.
• Experience using MS Office (Word, Excel, Power Point etc.) and web-based management and analytical tools.
• Knowledge of developing and implementing ICT strategy, portfolio and project management services, governance, and policies.
• Knowledge of project management principles; PMP or PRINCE2 certification or equivalent desirable.
• Ability to set-up, develop, support, and maintain applications, expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.
• Ability to monitor new and emerging technologies, understand their usage, potential, limitations, impact, and added value.
• Ability to rapidly adopt and use new technologies and empower others to use them as needed.

Skills

• E-Governance
• Information and Communications Technology
• ICT Strategy Development
• Project Management
• PMP Certification
• Prince 2 Certification
• Microsoft Office Suite
• Web-based Analytical Tools
• Oracle Cloud
• ServiceNow Experience
• Salesforce
• Microsoft Technology
• Application Support
• IT Governance
• Data Management
• Quality Assurance
• ICT coordination
• Technology Adoption
• Public Service Delivery

Languages

English, Nepali