ICT Assistant

The ICT Assistant Intern will support the UNDP Ghana Country Office ICT Unit in providing first-level user support, maintaining ICT inventory records, assisting with the Inventory Management System, and supporting secure and efficient use of digital tools to enable effective programme delivery and business operations.

Responsibilities

• Provide first-level support to staff and users on laptops, desktops, printers, mobile devices, Microsoft 365, Teams/Zoom, email, collaboration tools and basic software issues.
• Assist in logging, tracking, escalating and following up on ICT support requests to ensure timely resolution.
• Support implementation of the Inventory Management System by validating asset records, tagging ICT equipment, updating custodian assignments, preparing asset acknowledgement forms and reconciling physical ICT assets with system records.
• Assist with user account support, onboarding/offboarding checklists, shared drive access requests and ICT operational reporting.
• Support network/connectivity checks, meeting room ICT readiness, cybersecurity awareness activities, documentation, user guides, ICT tips, training materials, and other/ad hoc ICT, operations, business continuity and digital transformation activities as assigned by the supervisor.

Requirements

• Candidates must meet one of the following educational requirements: currently in the final year of a bachelor’s degree; or currently enrolled in a Master’s degree; or have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent studies.
• Field of study: Computer Science, Information Technology, Management Information Systems, Information Systems, Computer Engineering, Cybersecurity, Data Analytics, or related studies/equivalent.
• Knowledge and a proficient user of Microsoft Office productivity tools.
• Basic knowledge of computer hardware, operating systems, Microsoft 365, Teams/Outlook, printer support, networking concepts, Wi-Fi connectivity, ICT asset management, spreadsheets and user-support documentation is desirable.
• Fluency in written and spoken English is required.
• Knowledge of other UN languages is an advantage.
• Interest and motivation in working in an international organization.
• Good analytical skills in gathering and consolidating data and research for practical implementation.
• Outgoing and initiative-taking person with a goal-oriented mind-set.
• Communicates effectively when working in teams and independently.
• Good in organizing and structuring various tasks and responsibilities.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
• Responds positively to feedback and differing points of view.
• Consistently approaches work with energy and a positive, constructive attitude.
• Interns must provide a Medical Certificate of Good Health before the internship begins.

Skills

• Microsoft Office Suite
• Computer hardware knowledge
• Operating Systems
• MS Office 365
• Teams
• Outlook
• Printer support
• Networking Concepts
• Wi-Fi Connectivity
• ICT asset management
• Spreadsheets
• User Support Documentation
• Data gathering
• Data Consolidation
• Inventory Management
• First Level User Support
• Digital Tools Support

Languages

English