ICT & Procurement Associate

The ICT & Procurement Associate provides ICT services and implements procurement processes for ICT goods, systems, and strategies. The role includes daily technical support, managing ICT infrastructure, vendor performance, and supporting digital transformation efforts within the UNDP Country Office in Egypt.

Responsibilities

• Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Participate in development and implementation of Standard Operating Procedures in ICT services.
• Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
• Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets.
• Review quotations and bids.
• Participate in development and implementation of ICT annual plan.
• Maintain the measures in place for business continuity and disaster recovery processes and procedures.
• Provide support for the use of ERP functionality for improved business results and improved client services.
• Provide ICT support for key events.
• Monitor shared network environments and cloud-based resources daily to ensure stable connectivity for all resident UN Agencies.
• Deploy countermeasures and cybersecurity protocols to protect the data resources of the CO and partner agencies from malicious attacks.
• Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
• Maintain an up-to-date inventory of shared ICT assets, managing their lifecycle from procurement to sustainable disposal/recycling.
• Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
• Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
• Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.
• Oversee technical performance against Key Performance Indicators (KPIs) for ICT-related Long-Term Agreements (LTAs) used by the CO and UN partners.
• Respond to complex technical issues and service interruptions by serving as the primary liaison between the UN and technology service providers.
• Ensure full compliance with software licensing, hardware warranties, and service-level agreements (SLAs) throughout the contract lifecycle.
• Organize end-to-end procurement processes (RFQ, ITB, RFP) for hardware, software, and technical services such as cloud hosting and cybersecurity for the CO and UN partners.
• Draft technical specifications and Terms of Reference (TOR) that harmonize requirements across agencies to facilitate joint procurement and leverage economies of scale.
• Conduct market research to identify innovative "Green ICT" providers and maintain a specialized vendor roster accessible to the UN Country Team (UNCT).
• Support technical evaluation committees to ensure technology bids comply with UNDP rules and inter-agency interoperability standards.
• Identify opportunities to digitalize and automate business processes.
• Provide technical support for ERP systems (e.g., Quantum) to enable data-driven decision-making.
• Contribute to the development and use of AI tools and digital solutions to enhance efficiency.
• Promote the use of data analytics for performance monitoring and reporting.
• Support knowledge sharing, documentation of best practices, and capacity-building activities.
• Participate in the organization of training for the CO staff on ICT/Procurement issues.
• Contribute to knowledge networks and communities of practice.
• May supervise and/or lead the support staff if/when delegated by supervisor.

Requirements

• Secondary education is required with formal training in IT systems, business software and/or web-based applications.
• A university degree (Bachelor’s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
• CIPS level 2 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage.
• Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset.
• Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.
• Previous experience providing ICT services, ICT procurement support, or shared services within the UN system or international organizations is desired.
• Hands‑on experience with ERP systems (e.g. Quantum, Oracle, SAP) and other web‑based ICT or procurement management platforms is desired.
• Experience supporting ICT infrastructure, networks, cloud/shared environments, cybersecurity monitoring, and ICT asset lifecycle management is desired.
• Experience supporting RFQ/ITB/RFP processes, drafting technical specifications or TORs, vendor coordination, and support to technical evaluation committees is desired.
• Possession of valid CIPS Level 2 certification is desired.
• Possession of valid Cisco (e.g. CCNA) or equivalent ICT certification is desired.
• Fluency in English and Arabic is required.

Skills

• Information Systems Support
• Business Software
• Web-based Applications
• Network Administration
• Technical Support Hardware
• Cloud ERP Environments
• Telecommunications Facilities
• Database Applications Knowledge
• Web-based Management Systems
• Cloud Infrastructure Management
• ICT Services Management
• IT Procurement
• ERP Systems
• QUANTUM ERP
• Oracle ERP
• SAP-based ERP
• ICT Infrastructure Support
• Network Support
• Cloud Environment Support
• Cyber Security Monitoring
• ICT asset management
• RFQ Process Support
• ITB Process Support
• RFP Process
• Technical Specifications Drafting
• Terms of Reference
• Implementation Coordination
• Technical Evaluation Support
• CIPS Certification
• CCNA Certification
• MSCA Certification
• MSCE Certification
• MCP Certification

Languages

English, Arabic