Web Content Management Officer (Web Publishing and Language Coordination)

The Web Content Management Officer is responsible for maintaining and developing the OHCHR website in multiple UN official languages, coordinating multilingual website teams, and ensuring accessibility and quality of web content. The role involves strategic planning, content coordination, user support, and analysis of website usage to enhance the web presence of OHCHR.

Responsibilities

• Maintain and develop the OHCHR website in UN official languages by planning and developing dynamic, interactive web pages and site navigation strategies.
• Manage and coordinate translation progress and multilingual development priorities using user feedback and web traffic reports.
• Develop strategic partnerships for high-quality translations of website materials.
• Consolidate contributed and translated material, develop standard formats and layouts for all language versions, and ensure website accessibility for disabled persons.
• Coordinate content creation, updates, integration of contributed content, and organization of material in text and multimedia formats.
• Participate in discussions with ORCHR-wide divisions, sections, and field offices to review user requests, feedback, and industry trends.
• Conduct preliminary review of contributed content with content providers regarding website placement, presentation, maintenance, and posting rights.
• Monitor website link integrity, updated information, accessibility, and technical problems.
• Coordinate the multilingual Website team by providing direction and guidance to Web Content Management Assistants and participating in regular meetings.
• Recommend updates and expansion of published guidelines to reflect language needs.
• Function as thematic Focal Point for website accessibility-related issues in consultation with the Web Officer.
• Analyze website usage logs and prepare statistical reports; respond to user comments and reports of errors.
• Develop and maintain support services to users and contributors by assisting content contributors in converting material to appropriate Web formats.
• Maintain awareness of web industry developments by participating in meetings, conferences, and workshops; prepare substantive papers, reports, articles, and online surveys; make presentations regarding the website.
• Fill in for the Web Officer as needed.

Requirements

• An advanced university degree (Master's degree or equivalent) in Communications, Computer Science or related area is required.
• A first-level university degree, in combination with two additional years of qualifying work experience, may be accepted in lieu of the advanced university degree.
• A minimum of five (5) years of progressively responsible professional experience in website development and management in a multilingual environment, is required.
• At least two years of experience at the international level is required.
• Experience working with Content Management Systems is required.
• Experience with Translation Management Systems and AI translation tools is desirable.
• Experience with Drupal Content Management System is desirable.
• Experience with web content strategy, taxonomy and information architecture is desirable.
• Proficiency in website creation software, HTML, CSS and JavaScript.
• Advanced knowledge in user-centric Web design methodologies and information architecture, content organization and taxonomy concepts.
• Ability to assess/survey client groups' needs and establish productive partnerships.
• Ability to meet timelines for delivery of products or services to clients.
• Ability to translate technical/legal content into succinct language for public information Web materials.
• Excellent writing and editing skills in the relevant language.
• English is required; additionally, either Spanish, Chinese (Mandarin), Russian, Arabic or French is required at specified UN language proficiency levels.

Skills

• Website Development
• Website Management
• Multilingual Web Content
• Content Management Systems
• Translation management systems
• AI Translation Tools
• Drupal Content Management
• Web Content Strategy
• Taxonomy Development
• Information Architecture
• HTML
• CSS
• JavaScript
• User-Centric Web Design
• Content Organization
• Client Needs Assessment
• Technical Writing
• Editing
• Multilingual Translation Coordination

Languages

English, French, Spanish, Chinese, Russian, Arabic