Senior Information Systems Assistant

The Senior Information Systems Assistant supports computer information systems, databases, and applications, performing complex troubleshooting and participating in development, programming, testing, and implementation of new computer application systems. The role includes managing technical documentation, assisting in support and operations procedures, leading projects, and providing guidance and training to junior staff.

Responsibilities

• Provides support for computer information systems, databases and applications in assigned area; performs complex troubleshooting for various applications.
• Participates in the development, programming, testing, debugging and implementation of new computer application systems releases, modules and functionalities; conducts version management.
• Designs and develops computer application systems and programs, typically using more than one programming language as well as UN established standards for IT technologies and tools.
• Installs computer application systems software and hardware according to specifications; monitors applications systems using appropriate monitoring tools and produces monitoring reports.
• Manages, designs, creates, produces and maintains technical documentation for relevant computer application systems and products; manages and administers changes to technical documentation in accordance with prevailing change management and operation procedures.
• Assists in developing/refining support and operations procedures for relevant computer applications systems, including programming requirements and recommendations to users for the programming interfaces.
• Serves as team leader in projects dealing with the planning, specification, design, development, implementation and maintenance of simple computer application systems; liaises with users to define and specify requirements; builds, tests and modifies prototype computer application systems; performs installation and maintenance of computer applications systems in user offices.
• Contributes to feasibility studies, systems analysis, design, development, implementation and evaluation and testing of computer application systems improvements and new computer application systems.
• Assists in the identification of user computer application systems needs, including business process and document workflow analysis, organization and maintenance of document repositories; identifies classification schema, retention and archival procedures; designs and develops workflow systems; conducts research on document/information/knowledge management computer applications’ tools, procedures and standards.
• Provides support on computer application systems development matters, including security and data backup and recovery.
• Drafts correspondence and communications; including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
• Keeps abreast of developments in the field; conducts research on new technologies; performs benchmarking and proposes new acquisitions; assists in the implementation of new technologies.
• Provides guidance and training to new/junior staff; plans day-to-day work and supervises other staff as required.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.
• Performs other related duties as required.

Requirements

• High school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience.
• A minimum of 10 years (or 8 years if graduated with a first-level university degree) of progressively responsible experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required.
• A minimum of 7 years of business analysis and functional requirements capturing software needs of UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations is required.
• A minimum of 6 years experience with system and data integration of SAP with custom software is required.
• A minimum of 5 years of experience in data analysis and modeling with PowerBI and Power Query is required.
• A minimum of 5 years experience building ETL with SQL , PowerQuery is required
• A minimum of 3 years of experience leading a Dev Team building web applications using Agile methodology is required.
• A minimum of 5 years business knowledge about air operations logistics of UN peacekeeping operations, special political missions, humanitarian operations, or other complex field-based international organizations is desirable
• Experience of information security (Authentication, Identity management, compliance) is desirable.
• Experience with machine learning is desirable.
• 1 year or more of experience in data analytics or related area is desirable.
• English is required at UN Level II for reading, writing, listening, and speaking.
• French is desirable at UN Level I for reading, writing, listening, and speaking.

Skills

• Information Systems Analysis
• Programming
• System Administration
• Software Development
• Technical Writing
• Business Analysis
• Functional Requirements Capture
• SAP integration
• Data Integration
• Data Analysis
• Data Modeling
• Power BI
• Power Query
• ETL
• SQL
• Agile Methodologies
• Web Application Development
• Dev Team Leadership
• Air Operations Logistics
• Information Security
• Authentication
• Identity Management

Languages

English, French