Programme Management Officer

The Programme Management Officer will lead the planning, coordination, and implementation of the transition of transactional administrative services to a common administrative platform within the United Nations Support Office in Haiti. The role involves programme management, reporting, strategic analysis, client management, and preparation of analytical reports to support organizational objectives and reform initiatives.

Responsibilities

• Lead the scoping, planning, coordination and implementation of the transition of transactional administrative services to a common administrative platform and/or shared service centre.
• Develop comprehensive transition strategies, implementation roadmaps, governance arrangements, milestones, risk registers, dependency mapping and benefits realization plans.
• Coordinate cross-functional project teams within UNSOH and engage with Headquarters, Regional Service Centre, client entities and stakeholders.
• Leverage ERP systems, business intelligence tools and digital workflow platforms to conduct process mapping, workload analysis, resource planning, service demand forecasting, data validation and readiness assessments.
• Analyse business processes and identify opportunities for standardization, automation, simplification and optimization of transactional workflows.
• Monitor implementation through KPIs, dashboards and performance metrics with established Service-Level Agreements.
• Develop and oversee transition governance documentation, implementation plans, SOPs, communication strategies, stakeholder engagement plans and post-transition stabilization activities.
• Conduct strategic analysis to identify strategic value gaps and resources required.
• Conduct and analyze client satisfaction surveys and formulate recommendations for improvements.
• Prepare analytical reports and presentations on strategic service delivery issues.
• Plan and generate survey initiatives; review, analyze and interpret responses; design questionnaires; establish and maintain effective relationships with clients and partners.
• Carry out any other duties that may be assigned.

Requirements

• Advanced university degree (Master's degree or equivalent) in social sciences, business or public administration, programme management or in a related field is required.
• A first level university degree with two additional years of qualifying experience in finance/budget/program evaluation or related area may be accepted in lieu of the advanced university degree.
• A minimum of seven years of progressively responsible experience in project or programme management, administration or related area is required.
• Three years of experience in programme management or analysis in an international environment is required.
• Experience with managing multiple projects is required.
• Experience in the planning and preparation of programmes in an international organization is required.
• Experience with results-based budgeting and change management and experience in business process improvement, ERP and/or business intelligence systems is required.
• Experience in programme evaluation and/or audit in an international environment is desirable.
• Experience in liaising with intergovernmental and expert bodies is desirable.
• English is required at UN Level III proficiency in reading, writing, listening, and speaking.
• French and Spanish are desirable at UN Level II proficiency in reading, writing, listening, and speaking.

Skills

• Programme Management
• Project Management
• Administration
• Finance
• Budget Management
• Programme Evaluation
• Performance-Based Budgeting
• Change Management
• Business Process Improvement
• ERP Systems
• Business Intelligence Systems
• Programme Planning
• Programme Preparation
• Programme Analysis
• Reporting
• Strategic Analysis
• Client Management
• Audit
• Liaising with Intergovernmental Bodies

Languages

English, French, Spanish