Information Systems Officer

The Information Systems Officer is responsible for maintaining and supervising the operation of critical computer systems and ICT infrastructure at ECLAC. The role includes system installation, configuration, lifecycle management, user support, disaster recovery planning, contract administration, and data analytics to support decision-making.

Responsibilities

• Maintain the continuous operation of critical computer systems for ECLAC and supervise the operation of the central infrastructure area.
• Support installation, configuration, and lifecycle management of on-premises and cloud-hosted systems and services.
• Supervise the continuous operation of ECLAC's data center and central ICT infrastructure.
• Plan capacity and availability of central ICT infrastructure services and operations.
• Establish and measure Key Performance Indicators (KPIs) of the Infrastructure Services Unit.
• Lead and participate in feasibility studies, systems analysis, design, development, and implementation of new and moderately complex systems involving infrastructure services.
• Provide specialized advice to users by analyzing requirements and translating them into effective technology solutions.
• Determine integration and interfacing requirements with existing applications.
• Maintain, update, and propose improvements to existing systems.
• Troubleshoot and provide ongoing support to key users, resolving complex issues and advising on new technologies.
• Investigate, analyze, and evaluate new technologies and recommend implementation.
• Manage and ensure integrity, availability, and security of data through backup strategies and access controls.
• Develop and test disaster recovery plans and ensure proper planning and training for personnel.
• Prepare and maintain technical documentation including system architectures, operational procedures, and configuration baselines.
• Participate in preparation of reports and documents related to systems, information management, and security strategies.
• Facilitate communication and maintain strong relationships with ICTS clients.
• Participate in or coordinate development and implementation of Service Level Agreements (SLAs) between internal clients and ICTS.
• Manage contract administration with suppliers including SLAs, bidding processes, and procurement activities.
• Provide guidance and supervision to new and junior staff, consultants, and other personnel.
• Manage local demand for IT assets and services.
• Participate in preparation of the ICTS budget.
• Evaluate resource requirements for technical projects beyond internal staff capacity.
• Collect and analyze data to identify trends or patterns and provide insights using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.

Requirements

• A first-level university degree in computer sciences, information systems, engineering in computer systems or telecommunications or related field.
• A first-level university degree with a combination of two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Professional certifications such as ITIL®, VMware VCP, Cisco CCNA/CCNP, Microsoft Azure Administrator, AWS Solutions Architect, or Dell EMC Proven Professional are desirable.
• Certifications in network security and firewall administration (e.g., Security+, CCSA, or NSE) are desirable.
• Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable.
• A minimum of five years of progressively responsible experience in planning, design, development, implementation and maintenance of ICT infrastructure or related areas is required.
• Knowledge of enterprise-level systems architecture, hosting environments, storage infrastructure, and backup and recovery solutions is required.
• Experience in Linux/Unix system administration and windows server system administration is required.
• Experience in data analytics or related area is desirable.
• English is required at UN Level III proficiency in reading, writing, listening and speaking.
• Spanish is desirable at UN Level II proficiency in reading, writing, listening and speaking.

Skills

• ICT Infrastructure Planning and Deployment
• System Design
• System Development and Implementation
• System Implementation
• System Maintenance
• Enterprise Systems Architecture
• Hosting Environments Management
• Storage Infrastructure
• Backup and Recovery Solutions
• Linux OS Administration
• UNIX system administration
• Windows Server Management
• Data Analytics
• Disaster Recovery
• Contract Administration
• ITIL
• VMWare VCP
• CCNA Certification
• CCNP
• Microsoft Azure Administration
• AWS Solutions Architect
• Network Security
• Firewall Management

Languages

English, Spanish