Information Systems Officer

The Information Systems Officer will manage projects involving feasibility studies, systems analysis, design, development and implementation of new moderately complex systems. The role includes providing specialized advice to users, maintaining and upgrading existing systems, developing training materials, and facilitating communications between the Office of Information and Communications Technology and its clients.

Responsibilities

• Manages projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or participates as a member of a development team with responsibility for major components of the more complex systems.
• Develops detailed system and other functional specifications and user documentation for major systems.
• Provides specialized advice to users, analyzing users’ requirements and translating these into new applications; determines application systems integration and linkage issues.
• Maintains, upgrades or enhances existing user systems; troubleshoots and provides continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems.
• Develops and maintains computer programs that require integration of many interrelated systems and program elements; ensures appropriate data security and access controls considering both local and wide area issues.
• Organizes and performs unit and integrated testing, designing and utilizing test bases; assists users in acceptance testing.
• Develops training materials, operating and user manuals; trains staff in assigned systems.
• Researches, analyzes and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Facilitates communications between OICT/ESS and its clients for good client relations. Serves as coordinator in the development of Service Level Agreements (SLAs) between the client and ESS, for either specific IT services or general technology support, including any charge back mechanisms.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
• Collects and analyzes data to identify trends or patterns and provide insights through graphs, charts, tables and reports using data visualization methods to enable data-driven planning, decision-making, presentation and reporting.
• Performs other related duties as assigned.

Requirements

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• A minimum of five years of progressively responsible experience in planning, design, architecture, development, implementation and maintenance of computer information systems is required.
• A minimum of five years of hands-on experience with architecturing and developing Knowledge Management solutions using SharePoint and SharePoint Online and SPFX, is required.
• A minimum of four years of hands-on experience in Power Automate and Azure Logic App is required.
• A minimum of three years of experience with managing an IT software development team is required.
• Experience with Machine Learning and RAG is desirable.
• 2 years or more of experience in data analytics or related area is desirable.
• English is required at UN Level II proficiency in reading, writing, listening and speaking.
• French is desirable at UN Level I proficiency in reading, writing, listening and speaking.

Skills

• Computer Information Systems Design
• Systems Architecture
• System Development and Implementation
• System Implementation
• System Maintenance
• Knowledge Management
• SharePoint Development
• SharePoint Online
• SPFx Development
• Power Automate
• Azure Logic Apps
• IT Software Development Management
• Machine Learning
• Data Analytics
• Feasibility Studies
• Systems Analysis
• Training Material Development

Languages

English, French