Information Systems Assistant- Individual Contractor (IC)

The Information Systems Assistant will provide technical assistance for the development, deployment, and maintenance of the IDEP Alumni Platform and the ECA Fellowship Alumni Platform, including database design, platform functionalities, data migration, testing, and user training.

Responsibilities

• Provide technical assistance for the planning, design, development, configuration and implementation of the IDEP Alumni Platform.
• Design and implement a robust, normalized, extensible and secure database architecture to support alumni profiles, programme information, networking, communities of practice, engagement and related platform functionalities.
• Develop and configure required platform functionalities, including user and profile management, networking and collaboration features, knowledge-sharing functions, notifications, administration tools and analytics.
• Deploy and configure the platform on Microsoft Azure Cloud, in coordination with relevant ECA technical teams and in accordance with applicable security and technical requirements.
• Conduct migration and consolidation of relevant alumni data from the IDEP eLearning platform and other IDEP databases, ensuring data integrity, completeness and consistency.
• Organize regular demonstrations of the platform with SPORD and IDEP staff, document feedback and implement agreed improvements.
• Collaborate with ECA DITMS in conducting user acceptance testing, technical testing, security and compliance assessments and vulnerability testing, and implement required corrective actions and patches.
• Coordinate technical arrangements for SMTP and notification services and support hosting and production deployment of the platform.
• Collaborate with ECA translation services to extract and prepare relevant platform content for translation into French and support its integration into the platform.
• Develop platform usage and user-data analytics functionalities to support monitoring of usage trends, engagement and performance.
• Prepare and implement a disaster recovery approach to support data integrity, availability and continuity in the event of system failure or other unforeseen incidents.
• Develop user and administrator documentation, including a practical how-to manual.
• Provide tailored training to system administrators, forum moderators and other relevant users on platform administration and use.
• Provide ongoing technical support, maintenance, troubleshooting and enhancement of the IDEP Alumni Platform.
• Provide technical support for the continued maintenance and development of the ECA Fellowship Alumni Platform, including support for security clearance and Azure onboarding activities.
• Perform other related technical tasks necessary for the successful implementation, deployment and operation of the alumni platforms.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, Web Development, or a related field from a recognised and accredited institution.
• Professional certification in web development from a recognised and accredited training institution may be accepted in lieu of a university degree.
• A minimum of five (5) years of progressively responsible experience in web application development, database design and implementation, and digital platform development is required.
• Fluency in English is required, knowledge of French is desirable.

Skills

• Web Application Development
• Database Design
• Database Implementation
• Digital Platforms Development
• Data Migration
• User training
• Performance Testing
• Web Development Certification

Languages

English, French