Consultant for Informal Conflict Resolution

The consultant for conflict resolution provides informal dispute resolution services to UN personnel confidentially, including mediation and systemic feedback on conflict patterns. The role supports the UN Ombudsman and Mediation Services by facilitating workplace conflict resolution and promoting awareness of these services.

Responsibilities

• Provide alternative dispute resolution services to employees of the United Nations Secretariat and other offices served by the informal pillar of the Administration of Justice system.
• Conduct mediation by helping all parties to resolve workplace conflicts in a voluntary and confidential process, acting as a neutral third-party.
• Maintain neutrality, impartiality and confidentiality towards all visitors, gather information as appropriate, and help identify and understand issues and interests, explore options, and generate solutions.
• Assist in the delivery of outreach initiatives to promote awareness of informal conflict resolution services and conduct skill-building activities to strengthen conflict competence among staff members and affiliated personnel.
• Offer creative and expert advice on the best option or dispute resolution technique to meet the visitor’s needs.
• Work collaboratively to achieve solutions to employment related problems as requested.
• Develop relationships with visitors and advise on services available from UNOMS.
• Where required, assist in follow up to receive feedback and to advise visitors of further available services.

Requirements

• An Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, social sciences or a related field is required.
• A first university degree with the relevant combination of qualifications and experience may be accepted in lieu of the advanced university degree.
• A minimum of seven years of progressively responsible professional experience in dispute resolution, managerial or legal is required.
• Experience working in an international organizational setting is desirable.
• Fluency in spoken and written Arabic is required.
• Knowledge of English and French is an advantage.

Skills

• Informal Conflict Resolution
• Dispute Settlement
• Mediation
• Workplace Conflict Resolution
• Law Expertise
• Conflict Analysis
• Systemic Feedback
• International Organization Experience
• Arabic Language
• Social Sciences
• Senior Managerial Experience

Languages

Arabic, English, French