Consultant for Informal Conflict Resolution

The consultant for conflict resolution is expected to provide the full range of informal dispute resolution services to UN personnel through in-person and virtual engagement. These services shall be provided in a confidential manner. The consultant will handle confidential cases and provide systemic feedback on conflict patterns as needed.

Responsibilities

• Provide alternative dispute resolution services to employees of the United Nations Secretariat and other offices served by the informal pillar of the Administration of Justice system.
• Conduct mediation by helping all parties to resolve workplace conflicts in a voluntary and confidential process, acting as a neutral third-party, facilitate and help conflicting parties to discuss issues and negotiate an agreement.
• Maintain neutrality, impartiality and confidentiality towards all visitors, gather information as appropriate, and help identify and understand issues and interests, explore options, and generate solutions.
• Assist in the deliver of outreach initiatives to promote awareness of informal conflict resolution services and conduct skill-building activities to strengthen conflict competence among staff members and affiliated personnel.
• Offer creative and expert advice on the best option or dispute resolution technique to meet the visitor’s needs.
• Work collaboratively to achieve solutions to employment related problems as requested.
• Develop relationships with visitors and advise on services available from UNOMS.
• Where required, assist in follow up to receive feedback and to advise visitors of further available services.

Requirements

• An Advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, social sciences or a related field is required.
• A first university degree with the relevant combination of qualifications and experience may be accepted in lieu of the advanced university degree.
• A minimum of seven years of progressively responsible professional experience in dispute resolution, managerial or legal is required.
• Experience providing informal conflict resolution services in the workplace is required.
• Experience working in an international organizational setting is desirable.
• Fluency in English and French; English and Spanish; or English, French and Spanish is required.

Skills

• Informal Conflict Resolution
• Dispute Settlement
• Workplace Mediation
• Law Expertise
• Conflict Analysis
• Confidential Case Management
• Systemic Feedback
• Virtual Engagement
• International Organizational Experience

Languages

English, French, Spanish