Benefits Assistant

The Benefits Assistant supports the Pension Entitlements Section by providing information and administrative support related to pension entitlements and benefits. The role involves processing pension files, calculating benefit estimates, responding to enquiries, and assisting with data analysis and training activities.

Responsibilities

• Screens and sorts all incoming communications and forwards to appropriate team/individual.
• Provides information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund with respect to participation, entitlements and benefits, including validation, restoration and all benefit options available.
• Drafts routine correspondence and responds to telephone enquiries in connection with pension enquiries.
• Undertakes necessary research in order to provide accurate information ensuring response conforms to the provisions of the rules and regulations of the Pension Fund, and contacts appropriate member organizations to resolve issues.
• Assists in the determination of eligibility and enrols new entrants.
• Monitors and records all changes of status, e.g., family history, change in employment situations.
• Originates and updates pension files from enrolment to separation ensuring that all relevant documentation has been received.
• Initiates other administrative actions or procedures required by changes in the status of individuals or in the pension plan.
• Calculates estimates of future benefit options as well as estimates under the Pension Adjustment System.
• Calculates withdrawal/residual settlements, transfer of pension rights and all types of periodic pension benefits, such as retirement, early retirement, disability, deferred retirement, survivors and related benefits, including the application of the Pension Adjustment system.
• Reviews documentation required for proof of residence and changes in country of residence to determine eligibility and effective date.
• Reviews Certificate of Entitlement signatures to ensure continued eligibility to pension benefits.
• Participates in the standardization of procedures and texts for communications originated by the Section.
• Participates in training activities related to the Section’s work, including the preparation of drafts and training material; compilation of relevant information; and provision of training to individuals outside the Section.
• Performs other related duties, as assigned.
• Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Assists with visualizations and updating information material such as web pages or brochures.

Requirements

• High school diploma or equivalent is required.
• A minimum of five (5) years of experience in employee benefits administration or related area is required.
• The minimum years of relevant experience is reduced to three (3) for candidates who possess a first-level university degree or higher.
• One (1) year or more of experience in data analytics or related area is desirable.
• Experience in the United Nations Common System is desirable.
• Experience in Integrated Pension Administration System (IPAS) or a similar ERP system is desirable.
• English is required at UN Level II for reading, writing, listening, and speaking.

Skills

• Employee Benefits Administration
• Pension Administration
• Data Analysis
• Integrated Pension Accounting System
• ERP Systems
• Pension Calculations
• Pension File Processing
• Enquiry Response
• Training and Support
• United Nations Common System

Languages

English