Audiovisual Technical Assistant – Multiple Positions When Actually Employed (WAE) Roster

The United Nations Office at Nairobi (UNON) is seeking multiple Audiovisual Technical Assistants for When Actually Employed (WAE) roster positions. The role involves setting up, testing, and operating audiovisual and telecommunication equipment for conferences, assisting with maintenance, asset management, and supporting conference operations to ensure smooth service delivery.

Responsibilities

• Setup, test and operate simultaneous interpretation, public address, recording, hybrid integration, remote simultaneous interpretation, wireless, captioning, webstreaming and video-conferencing equipment as per the defined Standard Operating Procedures and within operational specifications.
• Ensure conference Key Performance Indicators (KPIs) are adhered to.
• Assist and monitor equipment moves, additions, changes, mobilization and demobilization, and ensure guidelines, rules and procedures and safety standards are met.
• Guide, assist and monitor external contractors in the installation, integration and operation of third-party equipment.
• Liaise with other stakeholders including ICTS Infrastructure Management Section, Division of Conference Services, Facilities Management and UN Security among others to ensure smooth conference operations.
• Collect client feedback in a timely manner.
• Assist with periodic Preventive Maintenance activities.
• Assist with store management and asset lifecycle activities including physical verification checks.
• Assist with post-production activities including media asset management, extraction, video-editing, tagging, archiving and distribution.
• Assist with Conference Control Room operations.
• Assist with cost estimates, expenditure reports and record-keeping.
• Assist with workflow analyses, project support and continuous service improvement activities.
• Assist with the collection and analysis of data as well as preparation of data presentations, dashboards and reports for information sharing, responding to queries, knowledge management, planning and decision making.
• Perform other related duties as assigned.

Requirements

• Completion of high school diploma or equivalent is required.
• Supplemental courses/technical certificates in the Audio/Visual, Information Technology and/or Project Management fields such as CTS, Dante, Q-Sys, ST2110, ITIL v4 Foundation, CCNA, Prince2, etc. are required.
• Excellent technical, troubleshooting and computer skills (MS Office 365, Word, Excel, Powerpoint, Outlook and Teams) are required.
• A minimum of three (3) years of relevant and progressively responsible experience in the audio/visual, information technology and/or engineering/electronic fields is required.
• The minimum years of relevant experience is reduced by two (2) years for candidates with a first-level University degree.
• Experience in supporting meetings and conferences in large, international, multilingual organizations is desirable.
• English language proficiency at UN Level II for reading, writing, listening and speaking is required.

Skills

• Audio/Visual Equipment Operation
• Technical Troubleshooting
• Computer Skills
• MS Office 365
• Word
• Excel
• Power Point
• Outlook
• Teams
• Audio/Visual Technical Support
• Information Technology
• Project Management
• CTS Certification
• Dante Certification
• Q-SYS
• ST2110
• ITIL Foundation
• CCNA Certification
• Prince2
• Conference Support
• Asset Management
• Maintenance

Languages

English