Associate Benefits Officer

The Associate Benefits Officer is responsible for supervising the Administrative Unit and managing medical insurance operations including client services, financial reporting, and process improvements under the Medical Insurance Section at the United Nations Office at Geneva. The role involves client support, staff management, IT application oversight, and ensuring accurate accounting and reporting.

Responsibilities

• Supervises the Administrative Unit and actively manages the performance of general service staff.
• Plans staff resources, in consultation with the supervisor, to ensure uninterrupted client and support services provision and business continuity at all times.
• Provides first-hand services to clients and colleagues on all questions related to medical insurance operations, for example membership, reimbursements, documentation, accounting, financial reporting, interpretation of rules and procedures.
• Assists in responding to complex client and colleagues’ queries.
• Compiles monthly statistics and reports.
• In consultation with the supervisor, recommends proposals for process improvements in the provision of medical insurance services to clients, including support operations.
• Acts as focal point for the operation and improvement of IT applications used for the medical insurance including the accounting and financial reporting support operations.
• Prepares presentations and regular communications.
• Follows up on regular client satisfaction surveys and implements improvements.
• Provides support in the organization of trainings on medical insurance systems and tools for all UNSMIS' staff.
• Assists with the management of contractual services purchased by UNSMIS.
• Reviews, approves, reconciles and processes a range of transactions on a regular and recurring basis.
• Assists in ensuring that the medical insurance accounting and financial reporting is complete and accurate and that internal controls are functioning and relevant records are maintained.
• Performs any other duties as required.

Requirements

• An advanced university degree (Master’s degree or equivalent degree) in business or public administration, human resources, insurance, accounting or related area is required.
• A first-level degree (Bachelor’s degree or equivalent) in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
• Certification as Certified Public Accountant (CPA), Chartered Accounting (CA) or equivalent is desirable.
• A first-level or advanced university degree in insurance is desirable.
• A minimum two (2) years of progressively responsible experience in administration, accounting, human resources, insurance or related field is required.
• At least one (1) year of experience with ERP systems, such as SAP, is desirable.
• At least one (1) year of experience in the United Nations Commons System or similar international organization is desirable.
• At least one (1) year of experience in financial audit is desirable.
• At least one (1) year of experience with preparing or reviewing IPSAS financial reports is desirable.
• English is required.
• Either French or Arabic or Spanish or Chinese (Mandarin) or Russian is desirable.

Skills

• Medical Insurance Management
• Client Services
• Financial Reporting
• Process Improvement
• Staff Supervision
• Accounting
• ERP Systems
• SAP
• Financial Auditing
• IPSAS Reporting
• Administration
• Human Resources Management
• Insurance
• Certified Public Accountant
• Chartered Accountant

Languages

English, French, Arabic, Spanish, Chinese (Mandarin), Russian